Kingmaker Casino - El pago del jugador se retrasa.

I've been waiting for a payout for 20 days now!!! How can you possibly rate this casino positively??? The money I won was cash, not a bonus!! This casino is absolutely untrustworthy

Warte jetzt schon 20 Tage auf Auszahlung!!! Wie könnt ihr so ein casino positiv bewerten??? Es war Bargeld womit ich gewonnen habe kein Bonus!! Dieses casino ist absolut unseriös

Hello sebbok,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kingmaker Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I'm not allowed to verify myself. Yes, it's my second one now! The first one was rejected without any reason. I've been asking what the problem is for 2 weeks. I even asked if I have to verify myself, no answer. It's been 23 days now and nothing has happened

Darf mich nicht verifizieren. Ja es ist mittlerweile meine 2.! Die erste wurde ohne Gründe abgelehnt. Seit 2 Wochen frage ich nach wo das Problem ist. Habe sogar gefragt ob ich mich verifizieren muss keine Antwort. Mittlerweile 23 Tage ohne das irgendwas passiert

Since when do we talk about verification for €500??? €900 deposit! Normally you only get verified if you deposit €2000 or more!!! This casino should be banned!!!

Seit wann redet man bei 500€ von einer Verifizierung??? 900€ Einzahlung! Normalerweise verifiziert man sich erst ab 2000€!!! Dieses casino müsste verboten werden!!!

And if you still don't understand!!! That's exactly the scam that this casino seems to be pulling on a lot of players!!! I can only repeat myself 7.4/10 wow, better rated corner shops!!!

Und falls ihr es immer noch nicht verstanden habt!!! Das ist genau die Masche, die dieses casino scheinbar mit sehr vielen Spielern abzieht!!! Ich kann mich nur wiederholen 7,4/10 wow bewertet lieber Tante Emma Läden!!!

Hello sebbok,

You entered the dispute amount not us. Please forward a screenshot of pending withdrawal and the communication between you and the casino to nikolas.b@casino.guru

No communication. I would also like to emphasize that the first withdrawal was rejected 5 days ago. No communication from the casino.

Kommunikation nicht vorhanden. Betone auch nochmal das die erste Auszahlung abgelehnt wurde 5 Tage zuvor. Keine Kommunikation von Seiten des casinos.

Thank you sebbok for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

No thanks, I don't need help from scammers!!!!

Nein danke brauche keine hilfe von scammern!!!!

Hi sebbok! Do I understand correctly that you do not need our assistance in resolving your case anymore and ask us to reject your complaint?

And

Ja

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help. 

Regards,

Natalia