LuckyDreams Casino - Los retiros de los jugadores se retrasaron en LuckyDreams Casino.

I've been playing at LuckyDreams Casino for several months now

my account is verified

my last withdrawal arrived on April 10th without any complications.

then, I made a withdrawal of €1000 on April 17th, 2024

followed by another withdrawal of €3000 on April 22nd, 2024

and yet another one of €800 on April 27th

I've been contacting the Support daily and they keep telling me different things

technical errors, problems with the bank

or thate the money has been sent out but my bank is withholding it

all 3 withdrawals are still "in progress"

I was ignored all day yesterday

I was in Support for 6 hours, then finally someone told me I need to be patient

please help me

ich spiele seit mehre Monate bei LuckyDreams Casino

meine Konto ist verifiziert

meine letzte Auszahlung ist bei mir am 10 April angekommen und war alles unkompliziert.

dann hab ich ein Auszahlung von 1000€ am 17.04.2024

nächste Auszahlung am 22.04.24 von 3000€

und am 27.04 von 800€

ich schreibe jeden Tag in Support und erzählen mir immer was anderes

technische Fehler ,Probleme mit der Bank

oder aber das Geld ist raus aber mein Bank spärt mein Geld

bei alle 3 Auszahlungen steht „im Progress „

Gestern würde ich ganze Tag ignoriert

ich war 6 stunden in Support ,dann endlich stieb jemand und gesagt hat ich soll Geduld haben

bitte helfen sie mir

Dear Sternchen-123,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

Hello

my account is already verified

I pay by bank transfer

and that was without bonus

I also had a payout on 10.04, which worked without any problems

My money was there in 2-3 days

Hallo

meine Konto ist bereits verifiziert

ich zahle mit Bank Überweisung aus

und das war ohne Bonus

ich hatte auch am 10 .04 ein Auszahlung,der ohne Probleme funktioniert

2-3 Tage war mein Geld da

Hallo

gestern hab ich antworten auf mein email bekommen:

"

Thank you for contacting us in regards to your cashouts!

​

As we have checked, your cashouts are still pending on the payment provider's side. We are very sorry for the delay, you will for sure receive your funds soon. Our team is dedicatedly working on resolving this situation.

Sorry for not providing any exact time frames, but we garantee that it won't be long and we also garantee that you will receive your funds.

​

Should you have any questions or doubts, please do not hesitate to contact us via email support@luckydreams.com or via chat."

​

Thank you very much, Sternchen-123, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Sternchen-123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite LuckyDreams Casino representative to join this conversation.

Dear LuckyDreams Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello

today all my withdrawals would be cancelled

I asked why

this is what I got from answers:

this is the same account that I paid out a month ago

Nevertheless, I uploaded everything again

after that I paid out again

Let's see how long it takes

Hallo

heute würden alle meine Auszahlungen storniert

hab ich nachgefragt warum

das hab ich aus antworten bekommen:

das ist das gleiche Konto was ich vor ein Monat ausgezahlt habe

Trotzdem hab ich neu alles hoch geladen

danach hab ich wieder ausbezahlt

Mal schauen wie lange es dauert

Hello

I just wanted to say that everything went well and I got my money today

thank you very much ☺️

Hallo

ich wollte nur sagen das alles gut geklappt hat und ich hatte heute mein Geld bekommen

danke schön ☺️

Dear Sternchen-123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru