Nucleonbet Casino - El jugador cree que el reintegro se ha retrasado.

I've been having problems with the verification of my account and the payout at nucleonbet sports betting for several days. At first my account wasn't verified, even though I had submitted all the documents. They always wanted more and rejected many documents but finally verified and wanted to make a payout, this was canceled by Nucleonbet with the request to send a selfie with an ID card. I then did this and made a payout again. This time over 860 euros.

This has now been canceled again with the request to send official documents via my mobile phone provider with my name and address. However, I had already attached this to the verification process as proof of my home address and it was rejected as a document. It can't all be. Apparently they don't want to pay out and keep coming up with something new. Please help me.

Ich habe schon mehrere Tage Probleme mit der Verifizierung meines Kontos und der Auszahlung bei den Sportwetten von nucleonbet.Zuerst ist mein Konto nicht verifiziert worden, obwohl ich sämtliche Dokumente eingereicht hatte.Die wollten dort immer mehr und lehnten viele Dokumente ab.Nachdem ich aber dann doch endlich verifiziert wurde und eine Auszahlung tätigen wollte, wurde diese seitens von Nucleonbet storniert mit der Bitte ein Selfie mit Personalausweis zu schicken.Dies habe ich dann auch noch gemacht und wieder eine Auszahlung getätigt.Diesmal über 860 Euro.

Diese wurde jetzt wieder storniert mit der Bitte offizielle Dokumente über meinen Handyanbieter mit Name und Anschrift zu schicken.Dies hatte ich aber auch schon im Vorfeld bei dem Verifizierungsprozess als Nachweis der Wohnanschrift beigefügt und wurde als Dokument abgelehnt. Das kann doch alles nicht sein.Die wollen scheinbar nicht auszahlen und kommen ständig mit was Neuem.Bitte helfen sie mir.

Dear Thomas2022,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Thomas2022,

Have you received your withdrawal from the casino yet?

Dear Thomas2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.