Playzilla Casino - El jugador se queja de que no ganó nada.

my name is Riccardo Mastrangelo

The games, to be clear, Evolution's First Person Roulette is fake. Immediately release your bets or numbers and then never release them again.

Ditto for live roulette, numbers magically changed in the video and lag and ball that from being on black 26 is on the other side of the wheel. Those who play at the casino know very well what I mean. In addition, software tampered with, by clicking 5 € the

Software has started to raise the stake up to € 500 on its own. Moral of the story, € 3,350 stolen by these liars.

I've been asking for compensation for days and I'm being made fun of. The transactions were pending and they took all the money from their bank account and made excuses not to give me a refund.

Stay away from this mess.

If you want to play honest casinos go to Zen Casino or 20bet. Quick payments and not fake.

I asked for 3350 € back and I am teased. In the meantime for the

anger I had also excluded myself with an excuse that at least I want the € 3350 back in the contovioco and play them on the non-rigged games.

more please help me get my 3350s back)

mi chiamo Riccardo Mastrangelo

I giochi, per intenderci la First Person Roulette di Evolution è taroccata. Fa uscire subito le vostre giocate o numeri per poi non farle uscire più. 

Idem per roulette live, numeri magicamente cambiati nel video e lag e pallina che da essere sul 26 nero si trova dall’altra parte della ruota. Chi gioca al casinò sa benissimo di cosa parlo. Inoltre, software manomesso, cliccando 5€ il

Software ha iniziato ad aumentare da solo la puntata fino a 500€. Morale della favola, 3350€ rubati da questi bugiardi.

Sono giorni che richiedo un risarcimento e vengo preso in giro. Le transazioni erano in pending e si sono presi tutti i soldi dal conto bancario inventando scuse per non fornirmi un rimborso.

State alla larga da questo casino.

Se volete giocare a casino onesti andate da Zen Casino o 20bet. Rapidi nei pagamenti e non finti.

ho chiesto 3350€ indietro e vengo preso in giro. Nel frattempo per la

rabbia mi ero anche autoescluso con una scusa per cui quantomeno voglio i 3350€ indietro nel contovioco e giocarli sui giochi non truccati.

more favore aiutatemi ad avere indietro i miei 3350)

Dear NitaRan58,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Well, if the € 5 bet becomes € 500 without one clicking anything I don't think it's something acceptable and legal.

Also, the casino has been claiming for days that they are solving the problem without giving me any clarification!

Beh, se la puntata da 5€ diventa 500€ senza che uno clicchi nulla non credo sia un qualcosa di accettabile e legale.

Inoltre, il casino continua da giorni a sostenere che stanno risolvendo il problema senza fornirmi delucidazioni!

NitaRan58, please understand that we cannot proceed with this case based only on your description. If you have any evidence that would help us to support you in this case, feel free to forward it to kristina.s@casino.guru. Thank you in advance.

Dear NitaRan58,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.