1ACasino - El jugador está luchando por retirar sus ganancias.

how should i do to withdraw the money earned

como debo hacer para retirar el dinero ganado

Dear Ezegerzoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino?

If I understand it correctly, you didn’t start KYC verification process yet. Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good morning, what do I owe Kyc and how should I validate the account?

Buenos días que es lo que debo Kyc y cómo debo validar la cuanta

Hello,

I have opened an account and inside my profile I was able to request KYC verification. Please see below the notification:

"Your request to get verified has been sent to the staff. A staff member will look at your application shortly and take the appropriate action."

If casino representative didn’t contact you, you could try to contact them via live chat or email [email protected] and find out which documents are required to verify your account and where they need to be sent.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case again because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.