1Red Casino - El reintegro del jugador se ha retrasado.

They tell me I can only withdraw 5k a day. And even that gets stalled an stalled. I got only 5k once since the winnings.

How can there be a withdrawal limit?

And how can they keep stalling?

Dear Whoeii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Whoeii,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Ofcourse all was verified. I i did get 10k in total. Had to made a videocall for "anti-fraude".

Then I lost all the money because in 2 weeks I couldn't cash out anything. And I have a gambling addiction. They should have let me cashout or at least warn about losses.

They just took all my money and run

Dear Whoeii,

You claimed that you have lost your money so what exactly did they stole?

Additionally, did you ever mention gambling addiction to the casino?

Can you please confirm that your casino balance is currently zero?

Looking forward to hearing from you.

Regards,

Nick

Dear Whoeii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.