1win Casino - El depósito del jugador no ha sido acreditado.

I deposited 10,000 rubles at the casino. The deposit wasn't credited. I provided all my bank statements, but they responded in chat with templates and offered me empty promises. I checked with the end recipient (I deposited using the fast payment system), and they received my money. My deposit = withdrawal from the casino. It took me 5 minutes to get this information. The casino, with its professional staff in Kovychi, is unable to resolve my issue. I'm asking for help. It's time to blacklist this casino with so many complaints!

сделал депозит 10000 рублей в казино. депозит не зачислен. предоставил все банковские выписки, в чате отвечают шаблонами и кормят завтраками. узнал у конечного получателия денег (делал депозит по системе быстрых платежей), он мои деньги получил. мой депозит = его вывод из казино. у меня заняло 5 минут на получение этой информации, казино с профессиональными сотрудниками в ковычах, не в состоянии решить мою проблему. прошу помощи, а по хорошему, этому казино пора бы в черный список с таким колличеством жалоб!

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Dear Dobronx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Why wasn't the complaint sent to the casino or a casino representative?

А почему жалоба не направлена в казино или представителю казино?

Thank you for your response. Please note that our complaint resolution process involves certain steps that help us to investigate the case. First of all, we need to collect enough evidence from the player regarding their issue. Once we decide that we have enough data, we request the casino to join the resolution of the complaint. For now, I have not received sufficient information regarding the problem you are experiencing.

To proceed with your case, could you please forward me the following documents?

• Deposit receipt
• Screenshot of your transaction history in your casino account
• Communication with your payment provider
• Communication with the casino customer support
• Bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.