1win Casino - El jugador enfrenta dificultades para cambiar el correo electrónico de la cuenta.

I requested the email change and nothing was resolved, support just asks to wait.

I need to update my email because I don't have access to the old email for code confirmation.

Solicitei a alteração de e-mail e nada resolvido, suporte só pede para aguardar.

Preciso atualizar meu e-mail pois não tenho acesso ao email antigo pra confirmação de código.

Dear jocielesilveira2021,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the dispute value (R$100)?

When did you first contact the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear jocielesilveira2021,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.