1win Casino - El jugador enfrenta retiros retrasados en el casino 1win.

Hello, my respected casino guru staff. It's not just 1win casino

I am officially submitting a complaint due to a withdrawal problem, because I am Korean, using an English translator

I'm writing, so please understand generously even if it's not accurate..

I've been using the 1win casino for over 3 months

In the meantime, I received several withdrawals, but

The withdrawal was delayed for more than 60 hours last time

I can't withdraw after 48 hours again. I'm tired of 1win's fraud, and I don't get any bonuses for this withdrawal

I played a game, and I have all the evidence and data. The customer center is just telling me to keep waiting

I'm delaying withdrawal

I don't want to do business with 1win casino anymore and I want to get out of this scam

Please help me

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 12 days from now to check on the status of your withdrawal, since you requested your withdrawal 2 days ago. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

A month ago, I got KYC certification

It's done, and 1win's withdrawal regulations are

There is a regulation that allows withdrawal within 48 hours Even if the time limit is exceeded, the deposit

I'm not getting it Please allow me to complain I didn't get a bonus

Same payment method for both deposit and withdrawal

I used Korean banking remittance, and all the evidence is

It's ready.

One win will be withdrawn within 48 hours

I've guaranteed it, but I believe it

I made a deposit and withdrew money, but it's been 60 hours

They're not getting paid again

They're telling me to wait I didn't receive any bonuses, I completed KYC certification a month ago, and the deposit and withdrawal payment options are the same

I used Korean banking I have no problem at all, but 1win is not withdrawing it

Waiting for patience, I constantly asked to deposit the withdrawal to 1win casino

They told me to wait as if I was cheating It guarantees withdrawal within 48 hours

I trusted 1win and deposited it, but it was a lie

Hello,

Thank you for your messages. I understand your frustration regarding the delayed payment. As previously mentioned, several factors can contribute to processing delays. We recommend allowing 14 days for processing before further investigation. We appreciate your patience and kindly request that you keep us informed of any updates.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tjsdn980122,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina