1win Casino - La cuenta del jugador ha sido cerrada y el depósito no ha sido acreditado.

I deposited 90000 on june 13, but i didnt receive my money on my balance. After that I was trying to contact my VIP manager, support team, I provided all documents they asked, full bank statement from the fresh date, anything they wanted, but after 2 weeks they just blocked my account without providing my money on my balance and they didnt give me a chance to even see my money or play with them. I played so much on this 1win casino and had deposited around 20lakhs. Account is blocked, support is not responding, VIP manager says he cant help me.

Dear kunalsheihrichman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear kunalsheihrichman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.