1xBet Casino - El jugador afirma que el pago se ha retrasado.

Formal complaint against 1xBet for intentional payment delay and regulatory abuse of the KYC process regarding MYR 3,500 in winnings . The operator has held my funds hostage for 13 days using illegal, predatory "Piecemeal KYC" stalling tactics —intentionally requesting identity documents one by one every two days to drain my patience so I gamble the money back . My account has zero violations, my identity is fully verified, and my deposit is 100% clean. I demand the immediate release of my withdrawal . Chronological screenshot evidence is attached.

Customer support only keeps telling me to wait indefinitely and responds in a robotic, copy-and-paste manner without providing any meaningful updates. Due to the screenshot upload limit, I am unable to submit all of the evidence and correspondence related to this case.

My 1xBet ID : 1661484269

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Dear kamkiet,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear kamkiet,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, Good day ahead

Unfortunately no,

The so-called Security Team email has not replied even once since the first day. As for the Customer Support email, I contact them once per day to ask for updates, but they only keep telling me to be patient and wait. They refuse to provide any other information or details. It feels like they are simply trying to drag the process out indefinitely

KYC verification can take so long? no any updates

Dear kamkiet, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi Karla,

My withdrawal restriction was lifted this afternoon, and I successfully received my money. However, the entire process was truly unacceptable and extremely frustrating

Dear kamkiet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru