1xBet Casino LAT - El retiro del jugador se retrasó debido a una verificación de cuenta pendiente.

I have been waiting since March 26th for the verification of my 1XBET account, where I have sent all the documents that were requested. I have waited the period informed by the platform in the terms, where the deadline is 72 hours, and until now I have not been able to withdraw funds, place bets, or do anything with my account, except for making deposits. They naturally allow this to stay active.

Estou desde o dia 26/03 esperando a verificação de minha conta 1XBET, onde já enviei todos os documentos que foram solicitados, já aguardei o prazo informado pela plataforma nos termos, onde o prazo é 72horas, e até agora não consigo efetuar saques, apostar, fazer quaisquer coisa na minha conta, exceto o depósito, isso eles deixam ativo, é lógico

Dear andrenatanaelm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, Petronela, how are you? good afternoon.

Yes, I understand that it is really important, I even waited the 72-hour period stated in the terms without any problem, see you later... but it gets annoying after 10 days of sending and not having any position from the casino and having my balance/games blocked .

Have you been informed of what specifically appears to be an issue verifying your account?

So far, since sending, I haven't had any information/response, they haven't told me anything other than asking me to wait, that's all.

Could you please advise how many days ago you requested a withdrawal and started account verification?

The first withdrawal since the verification request was 03/25, the end of sending the documents, 03/26, as they requested corrections several times, until 03/26 was completed, and asked to wait, since then I have been waiting.

Olá, Petronela tudo bem? boa tarde.

Sim, entendo que é realmente importante, inclusive aguardei o prazo de 72 horas que consta nos termos sem problema algum, até mais... porém fica chato passar 10 dias dos envios e não ter nenhuma posição do cassino e ter meu saldo/jogos bloqueados.

Você foi informado sobre o que especificamente parece ser um problema na verificação de sua conta?

Até o momento, desde o envio, não tive quaisquer informações/resposta, não me dizem nada além do que, pedirem para que eu aguarde, somente isso.

Você poderia informar há quantos dias você solicitou um saque e iniciou a verificação da conta?

O primeiro saque desde á solicitação de verificação foi 25/03, o término do envio dos documentos, 26/03, pois solicitaram diversas vezes correção dos mesmos, até que 26/03 foi finalizado, e pediram pra aguardar, desde então estou esperando.

Petronela, good afternoon, today I had my account verified, and the withdrawal was accepted, thank you for your help.

Petronela, boa tarde, hoje tive minha conta verificada, e saque aceito, agradeço pela ajuda.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, andrenatanaelm, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru