1xBet Casino LAT - Los depósitos de los jugadores están retrasados.

I made three deposits to the 1xBet platform from Costa Rica using a mobile app, and none of them were credited to my account. I've already opened support cases, but they still haven't resolved the issue. Several days have passed, and all they're telling me in the chat is to wait.

No. 4762593 – 26,800 CRC

No. 4810105 – 19,999 CRC

No. 4810743 – 20,000 CRC

All cases appear as "awaiting response." It's very frustrating since, as you can see, I made one of those submissions on May 7th. I'm leaving the image of the open cases.

Hice tres depósitos en la plataforma de 1xBet desde Costa Rica por simpe móvil, y ninguno fue acreditado en mi cuenta. Ya abrí casos con soporte y siguen sin resolverlo. Ya pasaron varios días y lo que me dicen en el chat es que espere.

Nº4762593 – 26,800 CRC

Nº4810105 – 19,999 CRC

Nº4810743 – 20,000 CRC

Todos los casos aparecen como "esperando respuesta" Es muy frustrante ya que uno de esos depósitos cómo pueden ver lo hize desde el 7 de mayo. Dejo la imagen de los casos abiertos.

Dear Jesusgb77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’s credited to your casino account.

• Could you please clarify if you have successfully made deposits into this casino account using this payment method before?
• Have you contacted the payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Natalia

Negative. 1Xbet is entirely responsible here. I've deposited around 30 times using this payment method, which never fails in Costa Rica (Simpe mobile). Of those 30 times, they only didn't credit me quickly six times. On three occasions, after contacting them via chat, they resolved the issue. But on these three occasions, they're slow. What they say is that they're in line, resolving everything. But apparently, there's also a very long queue of people with complaints. This means it's the bookmaker that's been failing lately because they never took this long. It's worth noting that to open these applications, they always ask for proof of deposit using this payment method. Otherwise, they won't open the application. So, I've already sent them all the receipts with all the information exactly as they request.

Negativo. Aquí toda la responsabilidad la tiene 1X bet. He depositado alrededor de 30 veces con este método de pago el cual nunca falla en Costa Rica (simpe móvil) de esas 30 veces solo en 6 no me acreditaron rápido. En 3 ocasiones tras abrir la gestión con ellos comunicándome por chat me solucionaron. Pero en estas 3 ocasiones están lentos. Lo que dicen es que están en orden de cola solucionando todo. Pero al parecer entonces hay una cola muy larga de personas con reclamos también. Esto quiere decir que es la casa de apuestas la que anda fallando últimamente porque nunca tardaban tanto. Cabe destacar que siempre para abrir estas gestiones piden los comprobantes del depósito por este método de pago. De lo contrario no abren la gestión. Así que ya yo les envié todos los comprobantes con todos los datos estrictamente como ellos lo piden

I hope you help me please

Espero me ayuden por favor

Dear Jesusgb77, could you please provide the following details:

• your communication with the casino
• your communication with the payment provider
• bank statement starting from the date of the first missing deposit (15.05) until today
• screenshot of your transaction history in your casino account showing the missing deposits

My email is natalia.b@casino.guru. Thank you in advance!

The casino has already solved my problem. And with all due respect, it's good that it did. Because you:

They take a long time to respond, they ask for private data such as the bank statement, and you ask me for the history where the deposits can be seen (yes, I'm telling you that the deposits were not credited, that is, they are not reflected anywhere). Terrible service on their part.

Ya me solucionó el casino. Y con todo respeto pero que bueno que así fue. Porque ustedes:

tardan en responder, piden datos privados como el extracto bancario, y me pides el historial donde se vean los depósitos ( si te estoy diciendo que los depósitos no se acreditaron es decir no se reflejan por ningún lado ) pésimo servicio de su parte

Dear Jesusgb77,

Thank you for sharing the updates! I'm glad to hear that your deposits were finally credited to your account and the issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru