1xBet Casino - Los retiros de los jugadores se han retrasado.

Hello, a withdrawal of $672,450 appears to have been completed, BUT I HAVEN'T RECEIVED IT. I have proof of absolutely everything.

And then there's a withdrawal of 97,688 that I've been waiting for for several days and it still hasn't arrived.

Hola, un retiro de $672.450 aparece que se ha completado, Y NO ME HA LLEGADO. Tengo pruebas de absolutamente todo.

y después hay un retiro de 97.688 que estoy esperando hace varios días y todavía no llega.

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear pampa123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Karla M.

I did the KYC a long time ago!

El kyc lo hice hace tiempo!!!!!

Dear Gabrielxeneize,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, it still hasn't arrived!!! I've been waiting since July 23rd.

Every day the same answer. It's a disgrace.

no, todavía no llega!!! Desde el 23 de julio que estoy esperando.

todos los días la misma respuesta. Es una vergüenza.

Dear Gabrielxeneize, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Gabrielxeneize,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Have you made any successful withdrawals before? Yes

Can you confirm that you have passed the KYC verification? Yes

Did you accumulate your earnings with or without an active bonus? Without a bonus

Did you play casino games or bet on sports? Casino game

IT'S A DISGRACE.

¿Has realizado algún retiro exitoso anteriormente? Sí

¿Podría confirmar que ha superado la verificación KYC? Sí

¿Acumulaste tus ganancias con o sin un bono activo? Sin bono

¿Jugabas a juegos de casino o apostabas en deportes? Juego de casino

ES UNA VERGUENZA.

Dear Gabrielxeneize,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru)

. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Gabrielxeneize,

It’s a pleasure to e-meet you. My name is Maria, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from 1xBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear 1xBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Maria

Hello!

Thank you for the information! We will check your request status with the payment department and get back to you with an answer as soon as possible.