1xCasino - El jugador enfrenta un problema de depósito retrasado.

I made a quick deposit, and they told me to wait 24 hours. After the deadline had passed by far, I tried to contact them, but they didn't reply through any of the available channels.

Hice un depósito rápido, y me dijeron que esperara 24 hs, vencido el plazo ampliamente, intento comunicarme y no me responden por ninguno de los medios habilitados.

Dear jorgelinadilella,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’ve had with your deposit.

• I can see that you’ve already provided a screenshot of your payment receipt, which is helpful—thank you for that. To assist you further and ensure the casino has all the necessary information, could you please share the transaction ID from your payment receipt? This detail will be visible to the casino and could speed up the resolution of your case.

Additionally, I’d like to ask:

• Was this your first deposit at this casino, or have you successfully deposited and played there before?
• Have you received any automated messages or updates from the casino since the issue started?
• Could you clarify which payment method you used (e.g., card, e-wallet, bank transfer)?

Meanwhile, I would strongly recommend not depositing any more funds until this issue is resolved. In cases like this, if the deposit wasn’t credited due to a technical issue, it may require an investigation by your payment provider, which can sometimes take up to a month.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Hello! Thank you for your quick response.

It was not my first deposit, I made two more with more money by bank transfer.

I made the claim through Mercado Pago

"fast deposit" what irony, it never arrived.

My problem isn't that I lost the money, but that they don't answer my messages.

If someone in a chat quickly answers you that it was a technical problem, you feel calm. But the opposite happens, they answer you with automatic messages, saying that they don't have advisors in your language. Do you know what it's like to spend two whole days in a chat and there are no advisors? Hours and hours wasted. The service is terrible. They have to have an answer in this day and age where everything is automated.

That's my frustration not having a concrete answer.

The deposit was made through Mercado Pago "it said it was a fast deposit"

If you enter through the browser, you will receive an automatic message saying that Saturdays, Sundays and holidays do not count.

I no longer trust a casino where the advisors do not assist you 24/7 when that is what they promise. They earn millions, but they only have two employees?

Don't they have an accounting department where they see your deposit?

Can't they tell you there's a technical error?

The player wants to play at that moment because that is when he can.

I want my money back, even if it's a tiny amount, and I want to never deal with them again. It's unnecessary abuse.

Thank you for answering me, it means a lot to me.

I hope it is resolved favorably.

Good morning.

Hola! Gracias por su rápida respuesta.

No fue primer depósito, hice dos más de más dinero por transferencia bancaria.

El del reclamo lo hice por Mercado Pago

" deposito rápido" que ironía, nunca llegó.

Mí bronca no es haber perdido el dinero, sino que no contesten los mensajes.

Si alguien en un chat te contesta rápidamente que fue un problema técnico te quedas tranquila.Pero sucede todo lo contrario, te contestan con mensajes automáticos, diciendo que no tienen asesores en tu idioma, sabes lo que es estar dos días enteros en un chat y no hay asesores?Horas y horas perdidas.La atención es pésima.Tienen que tener una respuesta en esta época dónde todo está automatizado.

Esa es mí frustración no tener una respuesta concreta.

El depósito fue por mercado pago "deposito rápido decía"

Si entras por el navegador si te responden con un mensaje automático que dice que sábados, domingos y feriados no cuentan.

Yo ya no confío en un casino en donde los asesores no te atienden 24/7 cuando eso es lo que prometen. Ganan millones, tienen dos empleados nada mas?

No tienen un departamento de contaduría dónde ven tu depósito?

No te pueden decir que hay un error técnico?

El que juega quiere jugar en ese momento porque es cuando puede.

Yo quiero mí dinero aunque sea una cantidad ínfima y no tratar con ellos nunca más.Es un maltrato innecesario.

Gracias por haberme contestado, significa mucho para mí.

Ojalá se resuelva favorablemente.

Buenos días.

I completely understand your frustration, jorgelinadilella. As mentioned earlier, the process of locating and refunding your funds to your bank account or crediting them to your casino account can take some time. To allow the casino enough time to investigate and resolve the issue, I will extend the timeline by another 21 days, giving them a full month. If there’s no progress by then, we will step in and take action. Let's stay hopeful and remain optimistic for a positive update regarding your deposited funds.

Thank you for your patience and understanding.

I want a refund to my account, I don't want to play anymore.

I was really hoping to get lucky and have some money to pay off debts.

I know that what I am claiming is very little, speaking in terms of money, but it is mine, I made it by working honestly.

My conclusion is that casinos make millions at the expense of us poor people, who play for some illusion and apparently always lose.

The good thing is that I learned my lesson.

Here in Argentina I have investigated on social networks and there are many complaints about that particular casino, and they have not received favorable responses, but since you qualify, take this into account so that it does not happen to more people, because if this is the case, it is an unpunished robbery.

Thank you very much for your time and attention.

Yo quiero el reembolso a mí cuenta, ya no quiero jugar más.

Realmente tenía la esperanza de tener un golpe de suerte y tener un dinerito para pagar deudas.

Se que lo que reclamo es ínfimo, hablando en dinero pero es mío, lo hice trabajando honestamente.

Mí conclusión es que los casinos se hacen millonarios a costa de nosotros los pobres, que jugamos por alguna ilusión y aparentemente siempre se pierde.

Lo bueno es que aprendí la lección.

Acá en Argentina he investigado por redes sociales y hay muchas quejas de ese casino en particular, y no han obtenido respuestas favorables, pero ya que ustedes califican tengan en cuenta esto para que no les pase a más personas, porque esto si es así es un robo impune.

Muchas gracias por su tiempo y atención.

Hi jorgelinadilella,

I understand the frustration you’re experiencing, especially given your situation and the hopes you had for a better outcome.

As mentioned before, the process can take some time, and since your deposit was placed on January 24, 2025, we will continue to give the casino until February 24, 2025, to resolve the issue. Hopefully, by that time, the funds will be returned to you.

Unfortunately, at this moment, there’s not much we can do beyond waiting for the casino’s response, but rest assured, we will keep an eye on the situation. I truly hope this matter is resolved in your favor.

Thank you again for your patience.

Hi! I wanted to tell you that they deposited the $10,000 to me.

I am extremely grateful for your work and for the good disposition you always had.

Eternally grateful!!

Greetings and at your disposal

Hola! Te quería decir que me depositaron los 10,000 $.

Te agradezco enormemente tu gestión y ni hablar de la buena predisposición que tuviste siempre.

Eternamente agradecida!!

Saludos y a disposición

Dear jorgelinadilella,

Great news 🤩 We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru