1xCasino - El jugador está confundido acerca de los términos de bonificación.

According to their website, they give you free spins, then you have to deposit so that with the deposit and what you won, you can play it 18 times, it seems to me... I won on 1192 spins.

I was making deposits not much $200

But what they gave me in the spins is not taken into account, only what I play with my money is discounted in the advertising that you do says something else.

Según su página dan los giros gratis , después hay que depositar para que con el depósito y lo que se ganó jugarlo las 18 veces me parece ... Gane en los giros 1192

Estuve haciendo depósitos no mucho $200

Pero lo que me dieron en los giros no se toma en cuenta solo se va descontando lo que juego con mi dinero en la publicidad que hacen ustedes dice otra cosa

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xCasino.

I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have reviews of several thousand casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. Thank you for your help in making Casino Guru better.

Please allow me to ask you a few questions so I can better understand the situation.

• Are there any issues or obstacles in completing the wagering of the bonus you accepted and played?
• Have you already completed the wagering of the bonus?
• Is there any issue you wish our assistance with?
• Have you contacted casino support and asked for assistance regarding the issue? What response from casino support have you received?

Thank you very much in advance for your reply.

Best regards,

Tomas

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The idea of playing it was because it said no deposit bonus... I won almost 1200 after that

. Then you say that to use them a recharge was necessary, I did it and they can't be used until I play with my own money 21500, to which I am going that if they say that I hadn't invested or maybe if I did it was my own decision

La idea de jugarlo fue porque de decia bono sin deposito... Gane casi 1200 después que

. Después decís que para usarlos era necesario una recarga la hize y no se pueden usar asta que juegue con dinero propio 21500 a lo que voy que si eso lo digan no había invertido o i igual si lo sga era decisión propia

The casino says when they give the prize you can use it to complete the bet, but when you enter the code, it doesn't even work... I should only be guided by the information.

El casino dice cuando ellos dan el premio se puede usar asta a completar la apuesta pero cuando se mete el código ya ni para que ... Solo me deve guiar por la información

Thanks for the explanation.

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Blackwero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru