1xSlots Casino - El reintegro del jugador se ha retrasado.

1xslot casino in the best casino section of casino guru. Lost $8,000 yesterday and got around $440 today, which is 6% cashback. So I applied for withdrawal without playing the game. But they refused, asking for a 300% bet. so I lost it all. They said they asked for a 300% bet because they took the cashback and transferred it to their wallet, but I pressed Get Cashback and asked to withdraw it right away

Dear fcuskem,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi

They refused to withdraw, asking my cashback bonus for 300% wager. I've already lost this. After that, the terms and conditions stated that cashback can be withdrawn immediately

Good afternoon!

We completely understand how frustrating this must be and truly regret the situation. However, we would like to clarify a few points to avoid any misunderstandings.

Our platform has a standard rule regarding withdrawals:

To withdraw funds, a player must place bets totaling 300% of their most recent deposit.

In your case, you made a single, and rather large, deposit. At the time you received your cashback, the required wagering condition had not yet been met. It’s important to note: this rule does not apply directly to cashback funds. You are free to use your cashback however you prefer: whether to continue playing or to withdraw it without any specific restrictions, provided the general deposit wagering condition has already been fulfilled.

Unfortunately, in your situation, the timing of your cashback coincided with the pending wagering requirement from your initial deposit. This overlap likely caused some confusion.

We hope this situation hasn’t significantly affected your overall impression of our platform and that our explanation has helped clarify the details.

As a reminder, you can always reach out to our support team for assistance or clarification. They’re available 24/7 and ready to help you at any time!

Best regards,

The 1xSlots Team

I lost all my regular deposits, and they're telling me to wager with a dollar left that I can't bet on. What an interesting site

Dear fcuskem, please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you please tell me how much you had already wagered from your deposit before you received the cashback?

And what was your real money balance (not bonus balance) at the exact moment when you received the cashback?

Do you currently have any funds remaining in your account, or has the entire balance already been lost?

Unfortunately, situations like this do happen, and sometimes a player uses up all their funds without reaching the required wagering amount.

It’s important to remember that in a casino, everything depends on luck, and any bet has the potential to win and boost your balance.

Our withdrawal policy is based on player statistics. In most cases, before choosing to withdraw their winnings, players typically place bets totaling more than 300% of their deposit.

We’re truly sorry that luck wasn’t on your side this time, and you weren’t able to increase your balance. However, we encourage you not to jump to conclusions — in our experience, a jackpot can be hit even with the smallest bet and a minimal deposit!

So it's entirely possible that next time you’ll come out a winner😉

We truly hope that happens and wish you the best of luck!

Min bet is 1dollar and the left balance was under a dollar . So if i lost 8000.5and lost 8000 so the remaining balance was 0.5 then I still need to wager 16000left. In this situation I got 440 cash back and need to wager before I was deposit

Dear fcuskem, we understand how disappointing this experience has been for you. However, please note that players are fully responsible for how they manage the funds in their casino accounts. Once the funds have been lost through gameplay, we are unfortunately unable to intervene or reverse the outcome.

In cases where there's a question about wagering requirements or withdrawal restrictions, we always strongly recommend pausing play and seeking clarification immediately, before continuing with any further bets.

In this situation, since the cashback was lost and no balance remains, we are not able to assist further.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.