20Bet Casino - El jugador no puede cerrar cuentas de casino.

I want to close my account at 20bet and 22bet but I can't, they're telling me I need to wait for 3 months, can you please help me out, Thank you.

Quero encerrar a minha conta no 20bet e no 22bet e não consigo, dizem que tenho que esperar 3 meses , pode ajudar-me sff, Grato

Dear JOAOALEXANDRES68,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what is the reason why you wish to close your account in the casino? Have you informed the casino about the reason why you wish to close your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear JOAOALEXANDRES68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.