20Bet Casino - El retiro del jugador se retrasa en 20Bet.

On January 26th, I gradually won an amount of €1000 from the aforementioned betting company. I should note that during the first month of using 20Bet, our transactions were proceeding normally—I was depositing and receiving small amounts. However, when I attempted to withdraw the €1000, my transaction was canceled. They informed me that my bank did not accept the transaction. My bank, on their end, informed me that no attempt at payment had been made by the betting company. As a result, for several days I have been trying to withdraw the amount, but it keeps returning to 20Bet with various suggestions from their side. I have resent all bank documents, re-verified my account, and changed the method of receiving funds, but nothing has worked. Currently, everything is under review once again.

Στης 26-01 κέρδισα σταδιακά το ποσό των 1000€ από την εν λόγο στοιχιματικη εταιρία,να σημειώσω ότι στον 1 μήνα που χρησιμοποιώ την 20Bet η τραπεζικές μας συναλλαγές γινόντουσαν κανονικά κατέθετα και εισέπραττα κάποια μικρό πόσα, όμως από την στιγμή που έκανα ανάληψη τα 1000 ευρώ μου ακύρωσαν την συναλλαγή λέγοντας μου ότι η τράπεζα μου δεν δέχεται την συναλλαγή,η τράπεζα μου από την πλευρά την με ενημέρωσε ότι δεν έχει γίνει καμία ενέργεια πληρωμής από την εν λόγο στοιχιματικη,με αποτέλεσμα άλλες αυτές της μέρες να προσπαθώ να κάνω ανάληψη του ποσού όμως αυτό να επιστρέφει πάλι στην 20 Bet με διάφορες πρότασης από την πλευρά τούς, ξανά έστειλα όλα τα αρχεία τής τράπεζας ξανά ταυτοποίησα τον λογαριασμό, έκανα αλλαγή τρόπου εισπράξεις τών χρημάτων μα τίποτα, αυτή την στιγμή όλα είναι σε επεξεργασία για πολλοστή φορά.

Hello Ioanna11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Tonight after 6 days of multiple withdrawals and cancellations from 20bet they finally managed to get the money into my account, thank you very much!

Απόψε μετά από 6 ημέρες πολλαπλών αναλήψεων και ακυρώσεων από την 20bet κατάφεραν επιτέλους να μπούνε τα χρήματα στον λογαριασμό μου, σάς ευχαριστώ πολύ!

Dear Ioanna11, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru