22bet Casino - El depósito del jugador no ha sido acreditado.

I am submitting a formal complaint against 22bet regarding an uncredited crypto deposit. On May 26, 2026, I deposited 6.0638 USDT via the TRON network (TRC20) into my account 58269.

The transaction was successfully confirmed on the blockchain immediately. However, the funds have still not been credited to my casino balance.

Blockchain Evidence:

- Amount: 6.0638 USDT

- Date/Time: 2026-05-26 16:11:16 (UTC)

- Transaction ID (TXID): 5c894f6b0a22d16dfb41514ffdcee8301cd6a442ea2be3182d52f45e6c282a

I have contacted live chat support multiple times (agents Hugo, Arturito) and sent official emails to support-fr@22bet.com and complaints@22bet.com from my registered email address. The customer support explicitly recognized and identified my account number (58269) but keeps stalling and has now stopped responding entirely.

This is an illegal retention of funds. I demand that 22bet checks the public blockchain transaction details provided and credits my account immediately. I will not close this public dispute until my funds are full

y released.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits using USDT before?
• Have you made sure to use the correct network for your deposit? There are several different network options available in the deposit section of your casino profile, and it is important to select the correct network, otherwise the payment may be lost.
• Have you deposited more than the minimum allowed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your responses. Please send me a screenshot of your deposit history in your casino account, showing exactly which network you used for this deposit.

To the attention of the Complaints Resolution Department,

In response to your inquiry regarding my deposit history, I would like to inform you that the casino has erased the entire transaction history on my account.

It is crucial to note that this was my very first deposit on this platform. As a senior e-commerce engineer with 21 years of professional experience, I possess the technical expertise to assert that this was not a simple error on my part when handling the deposit.

The casino's sudden and complete deletion of this history demonstrates a clear intent to conceal information. In my view, this action constitutes further proof of this operator's bad faith and dubious practices.

I ask you to take this serious element into account when processing my case.

Awaiting your reply,

Sincerely,

HR

À l'attention du service de résolution des plaintes,

​En réponse à votre demande concernant mon historique de dépôt, je tiens à vous informer que le casino a effacé l'intégralité de l'historique des transactions sur mon compte.

​Il est crucial de noter qu'il s'agissait de mon tout premier dépôt sur cette plateforme. En tant qu'ingénieur principal en échanges électroniques avec 21 ans d'expérience professionnelle, je possède l'expertise technique nécessaire pour affirmer qu'il ne s'agit pas d'une erreur banale de ma part lors de la manipulation du dépôt.

​L'effacement soudain et complet de cet historique par le casino démontre une volonté manifeste de dissimulation. Cette action constitue, à mes yeux, une preuve supplémentaire de la mauvaise foi de cet opérateur et de ses pratiques douteuses.

​Je vous demande de prendre en compte cet élément grave dans le traitement de mon dossier.

​Dans l'attente de votre retour,

​Cordialement,

​H. R.

Hello Medsaker2010,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

To the Casino Guru team,

I acknowledge receipt of today's notification regarding the 7-day extension of the processing of my complaint, justified by Veronika's vacation.

However, I wish to express my profound dissatisfaction with this additional delay. This matter concerns a blocked financial transaction during my very first deposit, and the fact that the casino has erased the transaction history on my account is an extremely serious issue requiring immediate action.

As a senior electronic trading engineer with 21 years of experience, I can confidently say that this deletion is not the result of a technical error on my part, but a clear attempt at cover-up by the operator. Every additional day granted to the casino without a concrete resolution provides them with another opportunity to conceal evidence of their practices.

I therefore request that my case be treated with the priority required by such a situation of potential fraud, without waiting for your mediator to return from leave, in order to prevent this operator from continuing to conceal evidence of this transaction.

Pending a swift intervention,

Sincerely,

HR

​À l'attention de l'équipe de Casino Guru,

​Je prends note de la notification reçue ce jour concernant la prolongation de 7 jours du traitement de ma plainte, justifiée par les vacances de Veronika.

​Toutefois, je tiens à exprimer mon profond mécontentement face à ce délai supplémentaire. Cette affaire concerne une transaction financière bloquée lors de mon tout premier dépôt, et le fait que le casino ait effacé l'historique des transactions sur mon compte est un élément extrêmement grave qui demande une action immédiate.

​En tant qu'ingénieur principal en échanges électroniques avec 21 ans d'expérience, je suis en mesure d'affirmer que cet effacement n'est pas le résultat d'une erreur technique de ma part, mais une tentative manifeste de dissimulation de la part de l'opérateur. Chaque jour supplémentaire accordé au casino sans résolution concrète est une opportunité de plus pour eux de masquer les preuves de leurs pratiques.

​Je demande donc que mon dossier soit traité avec la priorité qu'exige une telle situation de fraude potentielle, sans attendre le retour de congé de votre médiatrice, afin d'éviter que cet opérateur ne puisse continuer à dissimuler les preuves de cette transaction.

​Dans l'attente d'une intervention rapide,

​Cordialement,

​H. R.

Thank you for your replies and for your patience while I was away from the office.

In your earlier message, you stated that you were a regular user of the casino and had successfully made cryptocurrency deposits before. However, in your most recent post, you stated that this was your very first deposit on the platform.

• Could you please clarify which of these statements is correct?

Furthermore, while the blockchain transaction confirms that funds were sent to a cryptocurrency address, it does not by itself prove that the address belonged to 22bet, that it was generated specifically for your casino account, or that the correct cryptocurrency network was selected in the casino's deposit section.

For this reason, I kindly ask you to provide any additional evidence available to you, such as screenshots, emails, deposit instructions received from the casino, or any other documentation showing the deposit address and network that were presented to you by the casino before the transaction was made.

Please note that if no evidence can be provided demonstrating that the deposit was initiated using the correct payment details supplied by the casino, we may not have sufficient grounds to pursue this complaint further.

Thank you for your understanding.

Dear Medsaker2010,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru