22bet Casino - El jugador tiene dificultades para acceder a los fondos debido a problemas de verificación de cuenta.

Hi everyone, I've been stuck since Friday. I sent all my bank documents. Yesterday they asked me for a certificate for gambling addiction, so today, armed with patience and a flood of emails, I'm going to the SERD. They give me a test and obviously I'm not a gambling addict. They give me a photocopy of the ASL certificate, rightly so (like any doctor), plus a PDF from the reporting center, which is supposed to be the electronic report. They're currently declaring it invalid and denying a psychologist's report. I just want to withdraw my 4K, but I don't care about the account.

HELP ME

Ciao a tutti ragazzi oggi mi ritrovo da venerdì bloccato ho inviato tutti i documenti bancari , ieri mi chiedono un certificato per la ludopatia quindi oggi armato di pazienza dopo una marea di mail mi reco al SERD. E mi fanno un test dove ovviamente non risulto ludopatico, mi rilasciano una fotocopia del asl giustamente (come qualunque dottore) in più un pdf dal centro referti che sarebbe il referto elettronico ad oggi affermano che non sia valido e smentiscono un referto di uno psicologo io voglio solo ritirare i miei 4K poi del conto non mi interessa ..

AIUTATEMI

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Dear Alex383949,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your account.

In order to better understand your situation and assist you effectively, could you please provide us with some additional information?

• Can you recently log in to your Casino account?
• Could you please confirm that you have passed the KYC verification?
• What specific documents did you submit regarding your bank account?
• Is there a specific deadline mentioned for the submission of documents?
• Could you please clarify the exact date when you requested the withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Good morning Friday around 12pm and my withdrawal was cancelled, I can log in but cannot play or withdraw or deposit, I had already done the first initial check and everything was ok to the security department I sent:

-bank statement

-certification of account ownership

-certification that I am not a compulsive gambler (it is very serious to request this, especially if you have to go to the drug addiction service at 25)

- identity card with which I registered

-driving license

Buongiorno venerdì intorno alle ore 12 ed mi è stato annullato il prelievo , riesco ad accedere ma ne a giocare né prelevare o depositare , io avevo già fatto la prima verifica iniziale ed era tutto ok al dipartimento di sicurezza ho inviato:

-estratto conto

-attestazione proprietà del conto

-certificato che non sono ludopatico (cosa molto grave richiedere ciò soprattutto se a 25 anni devi andare al serd)

-carta identità con cui mi sono registrato

-patente di guida

To date, neither the authorities nor the Security support have responded. The block department responded to me yesterday saying that it is not blocked but during the verification phase the documents have been sent for verification but no one has deigned to give me either a response or a withdrawal authorization, the only thing that matters to me

Ad oggi non rispondono ancora né le autorità e né il supporto Security mi ha risposto ieri il dipartimento block dicendo che non è bloccato ma in fase di verifica i documenti sono stati inviati per la verifica ma nessuno mi degna né di una risposta né di un autorizzazione di prelievo l’unica cosa che mi importa

I've been waiting for 9 days to withdraw Curaçao doesn't respond, in fact never responded, help me, don't leave me like this, I want my money and that's it!

Sono 9 giorni che attendo di prelevare Curaçao non risponde anzi mai risposto aiutatemiiiiii non lasciatemi così voglio i miei soldi e bastaaa

After sending yet another certificate today they teased me again saying that they need a certificate with signature and stamp which my certificates have

Dopo aver inviato l’ennesimo certificato oggi mi hanno preso nuovamente in giro dicendo che hanno bisogno di un certificato con firma e timbro cosa che i miei certificati hanno

Thank you for your reply and for providing the previous details.

To clarify your case, could you please provide the following information:

• Are you currently able to log into your account?
• Can you update us on your current account verification status?
• When did you make your last successful withdrawal, and how long did it take to be processed?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send all relevant documents to petra.h@casino.guru if you prefer not to post them directly to the thread.
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history directly in this thread.

Thank you again for your cooperation.

I reply here and via email for the files thanks for the help, I can log in, view the balance etc but I can't withdraw, deposit or play.

the verification is still at a standstill where they claim that the document must have a stamp and signature when they have what I am requesting, this morning I was asked for a photo of me with the document in my hand and a PC showing the emails from the security department.

The last withdrawals were made last month and within a few minutes they were always credited. My current one is immediately rejected.

thanks again

Rispondo qui e via mail per i file grazie per l’aiuto , riesco ad accedere visualizzare il saldo ecc ma non posso prelevare depositare o giocare .

la verifica è ancora ferma dove sostengono che il documento debba avere timbro e firma quando hanno ciò che richiedo , stamattina mi è stato richiesto una foto di me con il documento in mano e un pc che mostri le Mail del dipartimento di sicurezza.

gli ultimi prelievi sono stati fatti il mese scorso e nel giro di pochi minuti sono sempre stati accreditati il mio momentaneamente viene subito rifiutato .

grazie ancora

Guys, thanks again and it's all over after the heated tone via email that I was warned by the 22bet casino and they refunded me €3800 instead of mine but that's okay, better this way than nothing, thanks again I will close the intervention have a good day

Ragazzi grazie ancora e finito il tutto dopo che si sono scaldati i toni tramite mail che sono stato diffidato dal casinò 22bet e mi hanno restituito 3800€ anziché i miei ma va bene così meglio così che nulla grazie ancora chiuderò l’intervento buona giornata

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Alex383949,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra