22bet Casino - El reintegro del jugador se ha retrasado.

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Dear Edmond111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Karla,

Thank you for your response.

I would like to clarify that my issue is not a withdrawal delay.

My withdrawal requests are being repeatedly rejected, and the available withdrawal methods do not work in my country (Norway):

Visa withdrawals are not supported

Jeton is restricted and cannot be used for withdrawals

As a result, there is currently no functional withdrawal method available to me.

I have contacted 22bet support many times, and they keep repeating the same instructions ("try another method" or "deposit more"), without providing a real solution.

I have explicitly requested:

A bank transfer via IBAN, or

A manual withdrawal

However, they have ignored these requests.

This situation effectively blocks access to my funds, despite my account being verified and my balance available.

Please note that I can provide:

Proof of rejected withdrawals

Communication with support

Evidence that Jeton is restricted for withdrawals

I kindly ask you to proceed with the complaint, as this is not a delay but a lack of any valid withdrawal option.

Thank you.

I have already provided all requested verification documents multiple times.

Despite this, withdrawals are still being rejected.

Support keeps repeating the same instructions:

contact support again or deposit using another method.

This does not solve the issue.

The problem remains:

there is no working withdrawal method available to me.

I request a concrete solution:

IBAN bank transfer or manual payout.

Dear Edmond111,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla,

Unfortunately, there have been no positive developments.

My withdrawal has still not been processed. I have already completed verification and submitted all requested documents to the security team, but the issue remains unresolved.

The casino keeps directing me back to support, even though I have already spent a very long time communicating with both support and security without receiving any real solution.

The available withdrawal methods do not work in my country, and I am still requesting a manual payout or IBAN bank transfer.

Thank you.

Dear Edmond111, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Edmond111,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla