22bet Casino - El retiro del jugador se retrasa debido a un error de procesamiento.

Good evening, I made a deposit of €500 and bet it all on a sports bet. I won and now I want to withdraw 800. However, whenever I withdraw to the original payment method (VISA), or even SEPA, it immediately appears Approved, but 5 minutes later it appears "Rejected due to operator payment processing error".

Boa noite, fiz um deposito de 500€ e apostei tudo numa aposta desportiva. Ganhei e agora quero levantar 800. Contudo, sempre que levanto para o metodo de pagamento original (VISA), ou até mesmo para o SEPA, aparece de imediato Aprovado, mas 5 minutos depois aparece "Rejeitado por erro de processamento de pagamento da operadora"

Dear supg0d,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Have you contacted casino support to discuss possible solutions?

Have you tried choosing a different payment method for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

-I've had an account with 22bet for over 3 years. I blocked it temporarily and unblocked it again about 3 months ago. Before the block I had already made over 50 withdrawals from this casino. After unblocking it was the first attempt, which was unsuccessful.

-Since I had already checked the KYC, I assumed nothing had changed.

-I contacted them and they told me to wait. This morning I tried to withdraw and the same error came up.

-I tried to withdraw via SEPA and got this error too.

-Já tenho conta na 22bet ha mais de 3 anos. Bloquei-a temporariamente e ha coisa de 3 meses voltei a desbloquear. Antes do bloqueio ja tinha feito mais de 50 levantamentos deste casino. Pós desbloqueio foi a primeira tentativa, que foi sem sucesso.

-Visto que já tinha verificado anteriormente o KYC, presumo que nada tenha mudado.

-Entrei em contacto com eles e disseram para aguardar, hoje de manha tentei levantar e deu o mesmo erro.

-Tentei levantar por SEPA e deu este erro também.

Could you please send me a screenshot of the available withdrawal methods listed in your casino profile?

Have you tried selecting different verified payment methods for your withdrawal?

Additionally, please forward the communication between you and the casino’s customer support regarding the issue with your payment to veronika.f@casino.guru.

It's sorted, I managed to get it up. Thanks for your help anyway.

Ficou resolvido, consegui levantar. Obrigado pela a ajuda na mesma.

Dear supg0d,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru