22bet Casino - La jugadora tiene problemas para cerrar su cuenta.

I've been trying to close my account there for weeks, without success! They simply don't reply to emails, and the chat support refuses to help, constantly spouting lies. There's also no way to set limits! I've never experienced such an unprofessional casino and I'm also disappointed with Casino Guro, as they rate this casino highly despite numerous complaints about their practices. I'm sure the verdict will be in favor of the casino again anyway.

Ich versuche seit Wochen mein Konto dort zu schließen, ohne Erfolg! Auf Mails wird einfach nicht geantwortet und der Chat verweigert es und erzählt immer neue Lügen. Es gibt auch keine Möglichkeit Limits zu setzen! Ich habe noch nie so ein unseriöses Casino erlebt und bin auch von Casino Guro enttäuscht, da es dieses Casino hoch bewertet obwohl sich sehr viele über deren Praktiken beschweren. Ich bin mir sicher es wird sowieso wieder zugunsten des Casinos entschieden

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support-en@22bet.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings 22bet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear claudi3110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru