24betting Casino - El reintegro del jugador se ha retrasado.

Hi,

Recently I have been playing on 24betting.com website and lost around 1 lac rupees but later my fortune changed after deposited 5k i started to play patiently and started winning on regular basis the total winning amount went up to 327000 rupees.

I had requested for the withdrawal on 5th June 00:05hrs and till today the transaction was not accepted by the cashier desk.

Everytime when I complain I keep getting reply as your withdrawal is still under review by our cashier desk, where website promises to pay with 3hrs to 48hrs.

And along with the that when I started winning they restricted me to play any game on their website.

Requesting you to support me to get my winning amount.

Dear liyakhatali,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear liyakhatali,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Dominika,

After rigorous follow up over the email with 24betting representative the withdrawal request has been accepted just some time back, I would say 24betting site is really good no problem at all but withdrawal has taken so much time that my patience was lost completely, as in my other posts I have mentioned I need to pay the lenders.

Waiting for the credit of funds into my account and raised one more withdrawal of 50k, let's hope they accept on timely basis and process the payment.

I will update here once the amount is credited.

Thanks for the reply and I will be updating the progress.

Thank you milesh for supporting me.

Dear liyakhatali, when did you request the new withdrawal, please?

The new withdrawal request has been done around 6:02pm IST

The complaint raised withdrawal was accepted around 5:50pm IST

Dear liyakhatali, could you please send me a screenshot of the withdrawal request where all the details are clearly visible? My email address is dominika.l@casino.guru.

Hi Dominika,

I have shared the mail along with screen shot of the withdrawals made.

Hello Dominika,

After seeing the screenshots would you like to add anything.

Dear liyakhatali, do I understand correctly that after the 327,000 INR withdrawal request, you also requested some additional withdrawals? If so, could you please let me know the dates and amounts, and whether you received them?

Also, could you send me your full withdrawal history?

As of now, the only pending withdrawal is 50,000 INR from today, correct?

Hi Dominika, I need to correct myself

The exact amount I am supposed to get is 302931.1/-

Out which 1 withdrawal of 50000 is accepted

Another 50000 I am requested today.

Nothing else this is it.

Hope it's clear now

Hi,

Update - 13hrs passed still the amount is not credited.

Dear all,

Funds 50000 credited today.

Pls don't close the case untill I get all my winnings pls

Thank you 24betting

Dear liyakhatali, thank you for the information provided.

Have you requested a new withdrawal?

Hi Dominika,

I have requested for a new withdrawal yesterday itself, it's been 32hours not yet accepted.

Maximum time is 48 hours

Hi Dominika,

Second withdrawal still pending 48hours passed.

Pls guide us what to do

Hello,

Second withdrawal also accepted and credited to my account.

3rd withdrawal request of 50000 is done.

Yet to be accepted.

Hope all the funds will be credited though it's getting delayed.

Dear liyakhatali, how much of your total winnings have you actually received so far?

Do you currently have any pending withdrawal requests that are still waiting to be approved or processed?

Hi Dominika,

Still 152000/- is pending recently 50000/- withdrawal is accepted but not yet credited more than 12hours, I am waiting patiently.

If anything delays more than stipulated time, I will be needing your help.

Dear player, have there been any further developments regarding your withdrawals? Has the ₹50,000 been credited yet?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika