24betting Casino - La cuenta del jugador está restringida.

My 24betting account restricted in first time i am not able to play the games and my winning amount Rs 566000 is still waiting for approval please help me i am since 2022 i loss 25 lakh rs

Dear shivakumardg404, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input relevant details that bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.f@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

I was mailed to support team but his replying your withdrawal request is already our cashier desk but my account shows waiting for approval

Could you please specify when was the last time you submitted your withdrawal request?

12-01-2025 05:03 AM

Please help me Madam alredy one week complete still my withdrawal issue is not cleared

Please forward me the response you received from the casino at veronika.f@casino.guru and specify the ticket number.

Also, please allow me to ask you a few questions to clarify your situation:

Have you made any successful withdrawals before?

What types of games did you play?

Did you pass the full KYC verification?

2) Dragon Tiger

3) yes mam

Thank you very much, shivakumardg404, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of 24betting Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Dear shivakumardg404,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear 24betting Casino, I'd like to invite you to join this conversation and help resolve the player's complaint. Could you please share more information about the case? Please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Its taken two much time still 373000 balnce due sir

Dear shivakumardg404,

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia