4raBet Casino - El depósito del jugador se ha retrasado.

I have deposited 2000/- rupees through 4rabet app, after sometime i waited and deposit not received, i contacted chat support and they told me that i have deposited elsewhere not in their website, I have all proofs that i have deposited through 4rabet, first thing I check 4rabet my account history where 2000/- deposit still in progress, if i did not deposited through their website then why it showing 2000/- in processing, next who else can submit a QR on your website instead of yours, I am taavhing screenshot including payment QR showing at time of deposit and transaction ID, check the documents carefully and you will get that I successfully transferred the money but they don't want to credit my amount.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share the communication in which the casino denies that they are the recipient of your deposit?
• Could you please specify where the payment information you were supposed to use comes from?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello SHIV7448,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for the information provided.

If you used outdated payment information, there is nothing we can do to persuade the casino to credit you with your deposit.

Please explain when you have checked the payment information on the casino's cashier and when you have made the payment.

Looking forward to your reply.

How can i use outdated payment information when everything is automated, when you click on deposit it shows direct link to UPI app or show a latest qr code to make payment and we have to submit UTR after payment I have done all that, for perfect example of how i made this payment check, under processing deposit in casino website for exact time and date the check my payment screenshot and match time, less than 1 minute i have made the payment then how it's possible to use outdated payment information, I can clearly see that main culprit is payment provider which receives payment and then denies the payment

Dear SHIV7448,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you SHIV7448 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

let me know if this is not your payment details then how your payment gateway shows QR code then deposited and it redirected back to your website but amount not credited if you can ask your provider that QR will not redirect until funds transferred to the QR.

Okay I will let you know, I am contacting bank through chat support or by email , Bank response I will provide asap. But I am 100% sure , I have deposited through your website and I do not have 1% doubt that my funds successfully transferred to your casino. This UPI payment system if payment failes it immediately shows failed, if successful then it will show as successful, firstly 4rabet's claim is wrong that this is not our website, outdated payment account I know very well this is too small amount but it worked fine for me, I have started screen recording of deposits, and same thing happen to me in another casino i have all recorded proofs, bank confirmation, I will also get you bank confirmation asap.

Dear SHIV7448,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Bank is taking some time I will receive response soon.

Dear SHIV7448,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru