4Stars Casino - El jugador advierte sobre la mala atención al cliente y los problemas de equilibrio.

1 STAR "WORST EXPERIENCE IVE HAD IN MY 20 YESRS GAMBLING ONLINE"

1 STAR - AVOID THIS CASINO

Absolutely terrible experience with Didi7Bet.

After regularly depositing large amounts and being a loyal player, I experienced a balance discrepancy involving around 5000. Support was useless, communication was poor, and I felt completely ignored once money was involved.

Funny how casinos are very responsive when taking deposits, but when players have legitimate issues, they suddenly disappear or avoid giving real answers.

I strongly advise everyone to:

screenshot everything, keep records of every transaction, and think twice before trusting this casino with large amounts.

Based on my experience, I do not trust this casino and would not recommend it

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Dear james888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Didi7Bet. To better understand your situation, could you please provide us with the following details:

• Could you please give the URL or the link of the casino?
• What specific transactions, deposits or winnings is related to the balance discrepancy?
• Have you kept any records or screenshots of the balance discrepancy? Please post any relevant proof here.
• Did you receive any responses from the support team regarding your issue? If so, could you share those communications?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you wish to forward any relevant communication, you can send it to jean.s@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear james888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru