500 Casino - El jugador solicita un reembolso del depósito.

I deposited 38 dollars, which they are refusing to refund.

What I'm requesting is for my money to be returned and my account to be closed. I was served by someone named Frosty, who kept mocking me by saying that he won't return it.

Deposite 38 dólares y no me los quieren devolver.

lo que pido es que me devuelvan mi dinero y cierren la cuenta. e atendió un tal frosty que se la pasó burlándose diciéndome que no me lo va a devolver

Dear benitezlucas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you made a deposit but didn't play at all?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear benitezlucas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.