5bet Casino - La retirada del jugador se ha retrasado.

Hi, I took advantage of the "200 FREESPINS" promotion by depositing the required amount. After receiving the free spins, I won €22.50 on the designated slot machine. I then wagered the money I initially won on Aviator, reaching about €13.50. Since I could subsequently withdraw it only via bank transfer and not via cryptocurrency (the method I had used to deposit), I wagered this €13.50 on Crazy Time, winning €60. I initiated a cryptocurrency withdrawal request for my deposit of about €15 in Litecoin, and another withdrawal request via bank transfer for the €60 I won on Crazy Time (not bonus funds, but rather funds I had wagered and won). The bank transfer withdrawal was cancelled because they requested documents, which I promptly sent to the site. The crypto deposit withdrawal was successfully processed. I then attempted to withdraw the €60 I had won via bank transfer. The withdrawal was cancelled again and my funds were stolen (it was not bonus money, but I won it)

Salve, ho usufruito della promo "200FREESPINS" depositando l’importo richiesto. Ricevuti i free spin ho vinto 22,5€ sulla slot preposta. A questo punto ho giocato i soldi vinti inizialmente si aviator arrivando a circa 13,5€, successivamente potendoli prelevare solo tramite bonifico e non attraverso le crypto (sistema con cui aveva depositato), ho giocato questi 13,5€ sul crazy time vincendo 60€. Ho avviato la richiesta di prelievo crypto per il deposito da me effettuato di circa 15€ in litecoin e un’altra richiesta di prelievo tramite bonifico bancario per i 60€ vinti al crazy time (non fondi bonus quindi, ma da me giocati e vinti). Il prelievo tramite bonifico è stato annullato perché sono stati richiesti dei documenti, che ho prontamente inviato al sito. Il prelievo del deposito crypto è stato correttamente eseguito. A quanto punto ho provato a riprelevare i 60€ vinti tramite bonifico. Il prelievo è stato nuovamente annullato e mi sono stati sottratti i fondi (non erano soldi bonus, ma da me vinti)

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any deposits or withdrawals between the wagering of the bonus funds and the capping of the winnings?
• Could you please provide a link or a screenshot of the bonus that you activated and played with?
• Has the casino offered any explanation regarding the reduction of your winnings?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila