5Gringos Casino - El jugador enfrenta problemas de retiro retrasado.

Hello,

I have a very big problem for myself.

The 5gringos Casino, where I've been playing for quite some time, isn't paying out my money. Whenever I contact them via live chat, they tell me it's a mistake and I should try a different withdrawal method. But that doesn't work either, especially since there are no other withdrawal options available.

Can you help me with that?

Best regards

Hallo,

ich habe ein für mich sehr großes Problem.

Das 5gringos Casino, in welchem ich nun über längere Zeit spiele, zahlt mein Geld nicht aus. Sobald ich mich draufhin im Livechat melde, sagen sie mir es sei ein Fehler, ich solle eine andere Auszahlungsmethode probieren. Dies klappt aber auch nicht. Zumal es nichts zur Auswahl gibt, das ich noch zur Auszahlung nutzen könne.

Können sie mir dabei weiterhelfen?

Mit freundlichen Grüßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear levinsge14,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Dear levinsge14,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru