7 Reels Casino - La cuenta del jugador ha sido deshabilitada.

My account was suddenly destroyed. I want to know the reason.

Dear Tada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the casino has a right to close any account without further explanation. Was there any active balance at the time of the account closure? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply.

Best regards,

Petronela

It seems that you can get money. I want to know why my account is suddenly suspended

Could you please advise if there was any active balance at the time of the account closure?

It's about $ 2900

Since this complaint has been filed with $0 as the disputed amount, I corrected it now.

Could you please advise if you have accumulated your winnings with or without an active bonus? Thank you.

Dear Tada,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.