7Signs Casino - Se ha retrasado el pago de las ganancias del jugador.

I had won 9000€ and proceeded to withdraw it. Then my withdrawal got cancelled, them saying I can only withdraw 500 eur / 24 hours. This wasn't mentioned when signing up, nor anywhere upon my account registration. I proceeded to make the withdraw of 500 eur then, and had 2 placed on 2 different days. They had automatically cancelled it and lied about me having cancelled these. I told them they are lying, and then they said it was my banks issue. I contacted my bank and no such issue was found, they didn't even try to credit the withdraw to my account. Then after I complained about this, they closed the chat when I was typing, I then contacted again and they closed the chat again, then this kept happening to around 7 times while I finally got an answer out of one of them apologizing and saying it was a technical issue on their side. So they lied 3 times with 3 different reasons. The KYC wasn't needed, I made sure well before I tried to made the withdraw, and it was never needed there for me at those times. Then they told me to try out a different type of withdraw, I told I might not have and then they said it looks like the method is now working, after I had lost 9000€ that I was trying to withdraw. Now the remaining what I had left 250€ is pending withdraw, and they are doing the same exact loop once again. I have images about this issue, will later send the images showing the balance directly in funds stating that it was real money, but for now I have to put an image showing a round number around when I had the 9000€ eur in the bank. There is a break in time somewhere there when I tried withdrawing the 9000€ and this whole mess happened. In addition to this, they restricted me making multiple withdraws at the same time, since only 1 could be issued every 24 hours and blocked me from buying anything in their in-site story for the coins I had gathered. On top of that they had put their store prices 10 times the amount of their normal price, the regular price could be seen in their sister site 5gringos.

So pretty much everything shady to try to remove my winnings, which they in the end succeeded doing. I know I should just wait with these but the same thing has happened before me waiting for months with for example westcasino.

Please, help me get my 9000€ withdraw back and through, I am so done with these non-mga casinos pulling up the shadiest tactics to extort people from their funds. Literally they have done everything to take my money away, please I beg of you.

I will add rest of the images when I get on my other device that I have those saved on.

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Dear gekkoli,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is not so black and white, they do these unlawful practises that do not comply with consumers rights act or any EU act or any act while they should since they operate in these countries and it has led to the loss of 9000€. I have been co-operating but they kept making up lies about why it was cancelled, they cancelled my withdraw themselves. I lost 9000€ because they are doing this, I tried to withdraw ym 9000€ I had in real balance. They kept closing the chat when I was typing and explaining the situation I had to type it many times. I am not getting my 9000€ there without your help... This is extortion, scam on the largest scale. Please help

Besides they should follow the EU setting on SEPA transfers and have no reason to limit my withdrawals based on my personal status, that is discrimination that could be taken to the court. They took my 9000€ and I want it back from them

You should change the case category or name to that they avoid paying me it, they arent anwering contacts and are making up excuses and cancelling my withdrawals...

The withdrawals cant even be the required time there cause they just go and cancel them themselves

here you can see the sum and me reaching out

Dear gekkoli,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received €9,000 yet.. And not even the remaining €200 that they stole

Ei, en ole saanut 9000€ vielä.. Enkä edes 200€ lopuista mitkä varastivat

Now I received a withdrawal but instead of 9000€ I only got 200€...

I now contacted their complaints branch, writing the following to them and seeking a compensation:

I used a deposit bonus, I won, I wagered it - no problem. I even asked beforehand is there any things I need to verify etc for the process to go smoothly, I was told everything is alright. 

I tried withdrawing 9000€ as you can see in the logs. I was denied - apparently each payment method could only support 5000€ at a time. Then I tried withdrawing 5000€, only to get error messages about it.

I contacted chat about it and said my withdrawal is limited to 500€ / 24h at this point in time, and that it could increase over time. I have played here for YEARS, not ever a single withdrawal made, and now this time I actually do win, you start doing this kind of things. I asked how it is raised, you said by playing and depositing and recent activity - I asked how much it should be done for it to raise to 9000€, you said you couldn't disclose it. I doubt you can even do that at your site. Well, I proceeded to then withdraw the maximum amount I could, and stacked 3 of the withdrawals the past few days.

The withdrawal says it takes usually 3 days. After around 7 days of waiting and constantly asking and getting no answer for this, I noticed that the money I tried withdrawing came back to my account - you had cancelled the withdrawal yourself. I asked why it was cancelled, and your customer support agent blamed me for cancelling it - straight to my face. Why on earth why would I cancel my own withdrawal when I've waited for so long already and have 9000€ in the balance if I wanted to play with? I confronted them and said I hadn't even touched the cancel button so they came up lying and told it is an issue with MY bank. - I contacted my bank and they said there aren't any issues or downtimes or anything that would affect receiving payments, I even tested and lost money on purpose (wager requirements) on other sites around the world to test this and all of them went through within a day. Then I once again proceeded to do the withdrawals, and had to wait another 5 days for it to be cancelled again. Again the same blaming. 

After that I had tried to reach your chat support multiple times, but your support agents kept closing the chat once and once again. I tried this for a couple days but they kept doing it over and over so I couldn't even explain the issue. They kept asking me to repeat and ask again and again since "they don't have access to previous chats" - well they should. I wasted tens of hours of time trying to solve this so I would get my 9000€, losing time I could have been working with my 150€/h wage. Then I figured I would try the most bulletproof withdrawal method that wasn't connected to any bank and only was email based - Neteller. It still took way over a week and after that I finally got the money - only, it wasnt 9000€ it was 200€. 

I had been contacting Casino Guru, MGA, Ask Gamblers and I will be proceeding to contact Curacao as well to resolve this issue.

After this incident, you also started harassing me on mobile, offering me huge deposit bonuses, every single day or many times a day, disturbing my peaceful life - and your site not having any way to cancel those I was disturbed and reminded by this many days now. Why would I redeposit on your site, if instead of 9000€ I get 200€ that I need to wait for 3 weeks?

In short, I want what belongs to me. I finally took a break from work trying to write this to recover the money that was lost and extorted by your shady practices, and I have worked myself to exhaustion which now I have severe stress and trauma as well as light depression.

I am seeking a settlement / compensation of the full 9000€ that I was trying to withdraw, minus the 200€ of the whole sum you sent 3 weeks late, so 8800€ plus around 30 hours of lost time, valued at 150€/h (4500€) from work trying to resolve these, as well as plan cancellations due to the setback of the withdrawal resulting in further losses, totaling at 13 300€ excluding all trauma, stress and depression related losses and low recent earning relating to this horrid experience and emotionally abusive battle I've been going through.

Dera,gekkoli

I'm very sorry, but because the funds were used to place bets and subsequently lost, we are unable to recover or refund the lost winnings. Responsibility for the account, active balance, and any bets placed rests with the player. I understand this is frustrating, especially given the failed withdrawal attempt, but we cannot ask the casino to refund these losses. We truly wish we could do more, but we are unable to assist further in this matter.

Karla M.