888 Casino IT - El jugador se enfrenta a un retiro retrasado.

Hi, I just wanted to know the meaning of what they wrote to me. I don't understand Italian very well.

Salve,vorrei solo chiedere il sinifigato di quello che mi hanno scritto . Non capisco bene il italiano.

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Dear LoKoller,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you previously opened an account at 888 Casino?

Could you please advise if you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Good morning, yes, I opened an account at 888 Casino and wanted to withdraw €200.

I have also played in the past on Planetwin and Bwin and had no problems with withdrawals.

I have Bancaposta and it worked and also with home bank transfer and they worked perfectly.

Where should I have done the KYC verification? I don't know what that is.

I sent my ID card to the 888 website when I opened the account.

A courtly greeting

[redacted]

Buon Giorno, si,ho apperto un conto su 888 Casino e volevo prelevare 200€.

Ho giocato anche nel passato su Planetwin e Bwin e la non avevo problemi con il prelievo.

Ho Bancaposta e funzionava e anche con Bonifico domiciliare e andate perfettamente.

La verifica KYC dove lavrei dovuto fare? Non so cos'e.

Ho mandato al sito 888 il documento della mia carta d'itentita all apertura dell conto.

Un cortiale saluto

[redacted]

Dear LoKoller,

Thank you for your response. I would greatly appreciate it if you could provide clarification on the number of accounts you have opened at 888 Casino, as well as the date when you first opened an account.

Thank you in advance for your cooperation.

I'm very sorry but you haven't answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Hi, yes, I replied and sent you some screenshots. Can't you see them?

Salve,si, ho risposto e ti ho mandato alcuni screenshots . Non li vedi?

Dear LoKoller, thank you for your reply. Could you please provide clarification on the number of accounts you have opened at 888 Casino?

Dear LoKoller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru