888Starz Casino - El depósito del jugador está retrasado y no se ha acreditado.

I deposited $100 into 888STARZ via bank transfer with Produbanco. My bank confirmed the transaction was successful and the funds were credited to the recipient's account, but 888STARZ never credited the money to my casino account.

I contacted customer service on April 6, 2026, and after more than a month, I still haven't received a solution or an estimated timeframe. Every time I contact them, they simply tell me to wait.

I have already provided them with all the documents, payment receipts, transaction details, and bank confirmations on numerous occasions. This is completely unacceptable for a gambling platform that manages customer funds.

If the money has already arrived in your account, there's no excuse for keeping a customer waiting indefinitely without a real answer. Customer service is terrible, and the experience has been extremely frustrating.

Please be very careful when depositing money here via bank transfer.

Deposité $100 en 888STARZ mediante transferencia bancaria con Produbanco. Mi banco confirmó que la transacción se realizó correctamente y que los fondos se acreditaron en la cuenta del beneficiario, pero 888STARZ nunca abonó el dinero a mi cuenta del casino.

Me puse en contacto con el servicio de atención al cliente el 6 de abril de 2026 y, después de más de un mes, aún no me han dado ninguna solución ni un plazo estimado. Cada vez que los contacto, simplemente me dicen que espere.

Ya les he proporcionado todos los documentos, comprobantes de pago, detalles de la transacción y confirmaciones bancarias en repetidas ocasiones. Esto es totalmente inaceptable para una plataforma de juegos de azar que gestiona fondos de clientes.

Si el dinero ya llegó a su cuenta, no hay excusa para mantener a un cliente esperando indefinidamente sin una respuesta real. El servicio de atención al cliente es pésimo y la experiencia ha sido extremadamente frustrante.

Tengan mucho cuidado al depositar dinero aquí mediante transferencia bancaria.

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Dear sylar0055,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila