8black Casino - La cuenta del jugador ha sido cerrada sin explicación.

Good day,

I used the free affiliate offer from the website Tornadobonus.com for the 8black casino. After reaching the required wagering requirement of 40x (€1400), I requested a withdrawal of approximately €300. Subsequently, my account was closed without explanation and my winnings were cancelled. According to tornadobonus.com, the maximum withdrawal amount for the bonus was €100.

I would like to have these €100 paid out, or receive a reasonable explanation as to why I cannot withdraw the winnings.

Regards, Leon L.

Guten Tag,

ich habe das kostenlose Affiliateangebot der Website Tornadobonus.com für das Casino 8black genutzt. Nachdem ich den erforderlichen Umsatz von 40x (1400€) erreicht habe, habe ich eine Auszahlung beantragt in Höhe von circa 300€. Anschließend wurde mein Account ohne Angabe von Gründen geschlossen und mein Gewinn storniert. Der maximale Auszahlungsbetrag des Boni lag laut tornadobonus.com bei 100€.

ich möchte diese 100€ bitte ausgezahlt haben oder eine Vernünftige Erklärung erhalten wieso ich den Gewinn nicht auszahlen kann.

lg Leon L.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to the bonus you activated and played with, or a screenshot of the offer if a link is not available?
• What types of games did you play while the bonus was active?
• Is there any chance that someone from your household, or another person using the same IP address, also created an account at this casino?
• Have you made any successful deposits at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

https://tornadobonus.com/

I played various games, including sports betting; there were 8Black classics like mines and also slots.

https://tornadobonus.com/

ich habe verschiedene spiele gespielt, auch Sportwetten habe ich gemacht, es waren 8Black classics wie mines und auch slots dabei.

• Am I correct in understanding that you have not made any deposits into this casino?
• Is there any chance that someone from your household, or another person using the same IP address, also created an account at this casino?

Yes, that's correct, no deposit was made, only the no deposit offer.

It is not possible that someone from your household or another person with the same IP address has also created an account at this casino.

ja das ist richtig, keine Einzahlung wurde getätigt, nur das no deposit offer.

es besteht nicht die Möglichkeit, dass jemand aus Ihrem Haushalt oder eine andere Person mit derselben IP-Adresse ebenfalls ein Konto in diesem Casino erstellt hat.

Hello,

Thank you for your replies and for providing the requested information.

After carefully reviewing your case, I'm afraid we won't be able to pursue this complaint further.

Based on the information available, the bonus in question was obtained through a third-party affiliate website rather than being offered directly by the casino. As such, any conditions or promises related to this promotion should be addressed with the affiliate that advertised the offer, as we are not in a position to mediate disputes regarding promotions created or communicated by third parties.

Additionally, since you confirmed that you did not make any deposits and only used a no-deposit bonus, no personal funds were at risk in this case. While I understand that you are disappointed about the cancelled winnings, we generally do not intervene in disputes concerning winnings obtained exclusively from no-deposit bonuses provided through third-party promotional offers.

For these reasons, we are unable to proceed with this complaint and must reject it.

Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Veronika