AceBet Casino - Las ganancias de los jugadores están siendo confiscadas injustamente.

I participated in the Streaming Prince Leaderboard hosted on the Acebet platform, where I placed second. However, when I tried to claim my prize, Acebet's support team accused me of fraud, claiming I "abused the rewards." This accusation is unfounded, as the only reward I received during my entire participation was half a dollar for playing on the site, which does not constitute abuse or fraud of any kind.

The streaming organizer even publicly stated that they had already transferred the corresponding funds to the Acebet team to cover the leaderboard prizes. Despite this, not only I, but all the winners have been denied payment, using the same vague and unjustified excuse of "reward abuse."

The most worrying aspect is that Acebet has not presented any concrete evidence to support its accusations. They simply repeat the same baseless argument, ignoring the fact that the participants complied with the rules and that the only benefit received was minimal and legitimate. This situation reflects a lack of transparency and seriousness on the part of the platform, which directly affects user trust and the credibility of its contests.

In short, I have been deprived of a legitimately earned prize based on unfounded accusations, even though the money has already been paid by the organizer to Acebet. I believe this refusal constitutes a breach of contract with the players and an unfair practice that should be reviewed and corrected.

I have attached a screenshot of the rewards I have received, and they claim that I have abused the rewards.

He participado en el Leaderboard de Streaming Prince organizado en la plataforma Acebet, donde obtuve el segundo lugar. Sin embargo, al momento de reclamar mi premio, el equipo de soporte de Acebet me acusó de haber cometido fraude, alegando que "abusé de las recompensas". Esta acusación carece de fundamento, ya que la única recompensa que he recibido en toda mi participación ha sido medio dólar por jugar en la página, lo cual no constituye abuso ni fraude de ningún tipo.

El streaming organizador incluso mencionó públicamente que ya había transferido el dinero correspondiente al equipo de Acebet para cubrir los premios del leaderboard. A pesar de ello, no solo a mí, sino a todos los ganadores se nos ha negado el pago, utilizando la misma justificación vaga e injustificada de "abuso de recompensas".

Lo más preocupante es que Acebet no ha presentado ninguna prueba concreta que respalde sus acusaciones. Se limitan a repetir el mismo argumento sin fundamento, ignorando que los participantes cumplimos con las reglas y que el único beneficio recibido fue mínimo y legítimo. Esta situación refleja una falta de transparencia y seriedad por parte de la plataforma, que afecta directamente la confianza de los usuarios y la credibilidad de sus concursos.

En resumen, he sido privado de un premio legítimamente ganado, bajo acusaciones infundadas, mientras que el dinero ya fue entregado por el organizador a Acebet. Considero que esta negativa constituye un incumplimiento hacia los jugadores y una práctica injusta que debería ser revisada y corregida.

Adjunto captura de pantalla de las recompensas que he obtenido y según mencionan que he abusado de las recompensas.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AceBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any landing page or other publicly available information about the tournament you might share with me?
• Is your account in the casino accessible to you? Have you passed account verification in the casino? Have you made any previous successful withdrawals from the casino?
• Could you please share with me your communication with the casino regarding the accusation made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomás, good day. I will send you all the relevant information to the email address you provided. Thank you very much for your time.

Hola Tomás, buen día procederé a mandarte toda la información respectiva al correo electrónico proporcionado. Muchas gracias por el tiempo

Thanks for your reply and the information provided.

I'll await your email with the communication I requested earlier. Thanks in advance for your cooperation.

My email is tomas@casino.guru

Dear Eliasch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru