Afun Casino MX - La cuenta del jugador ha sido cerrada.

I made two deposits of 2000 pesos each, and when I had 7000 pesos and wanted to withdraw, my account was blocked.

Realice dos depósitos cada uno de 2000 pesos y cuando tenía 7000 pesos y quise retirar bloquearon mi cuenta

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Dear Chemix13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

On slot machines

They wouldn't let me complete the verification process, even though I said I could do it if necessary to recover my account, but they ignored me.

Accumulate my earnings without a bonus

En tragamonedas

No me dejaron hacer la verificación a pesar de decir que podía hacerla de ser necesario para recuperar mi cuenta pero no me hicieron caso

Acumule mis ganancias sin bono

Dear Chemix13,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Chemix13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru