Afun Casino MX - La cuenta del jugador ha sido cerrada.

I was going to withdraw my earnings from afun.mx, but they blocked me and now I can't log in.

Iba a realizar un retiro de mi ganancia afun.mx al final me bloqueó y ya no me deja entrar

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Could you tell me which games you focused on? A: Fortune 500 Tada slot machine casino

Had you completed verification before losing access to your account? A: Yes, it was verified

Did your winnings accumulate while a bonus was active or without an active bonus? A: Neither a bonus nor a bonus was active.

¿Podrías decirme en qué juegos te centraste: R: casino tragamonedas fortune 500 tada

¿Habías completado la verificación antes de perder el acceso a la cuenta?R: si fue verificado

¿Sus ganancias se acumularon mientras un bono estaba activo o sin un bono activa? R: No estaba activa ni un bono

Hello Deyvis,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, Deyvis. Have you tried contacting the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Deyvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru