Afun Casino MX - La cuenta del jugador ha sido cerrada.

I was going to withdraw my earnings from afun.mx, but they blocked me and now I can't log in.

Iba a realizar un retiro de mi ganancia afun.mx al final me bloqueó y ya no me deja entrar

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Could you tell me which games you focused on? A: Fortune 500 Tada slot machine casino

Had you completed verification before losing access to your account? A: Yes, it was verified

Did your winnings accumulate while a bonus was active or without an active bonus? A: Neither a bonus nor a bonus was active.

¿Podrías decirme en qué juegos te centraste: R: casino tragamonedas fortune 500 tada

¿Habías completado la verificación antes de perder el acceso a la cuenta?R: si fue verificado

¿Sus ganancias se acumularon mientras un bono estaba activo o sin un bono activa? R: No estaba activa ni un bono