Afun Casino MX - La cuenta del jugador se cerró tras una gran victoria.

Yes, look, they closed my account because I withdrew 50,000 pesos after winning a jackpot of 650,000 pesos. I contacted support and every time they gave me different answers, even resorting to insults.

Si mire me serraron mi cuenta por que retire 50 mipesos ya que gane un yackpot de 650mil pesos me comunique con soporte y todas la veces me daban respuestas diferentes asta llegar a insultarme

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Afun Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the reasons for account closure? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Julio3443,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru