Alawin Casino - La retirada del jugador se ha retrasado.

I've been waiting for a withdrawal from Revolut for days and I have to pay some lenders.

Estoy esperando un retiro desde hace días por revolut y tengo que pagar a unos prestamistas

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Since the withdrawal was taking so long, I played more on June 22, 2026, and won €450. I made the withdrawal the same day at 6:42 PM. I will wait three business days before continuing this conversation.

Como tardaba el retiro me puse a jugar más el día 22/06/2026 y gane 450 € efectúe el retiro el mismo día a las 18:42 esperare tres días hábiles antes de dar hilo a esta conversación

Five business days have passed; I can't hold out much longer, I owe money to some lenders.

Pasaron 5 días hábiles no puedo aguantar mucho más debo a unos prestamistas

He continued waiting for €450

Siguió a la espera de 450 €

Thank you for keeping me updated.

Please note that, in general, we recommend waiting up to 14 days for a withdrawal request to be processed and paid out. Please avoid cancelling your withdrawal requests before this period has elapsed, as this may cause additional delays in processing your payments.

• Could you please specify the current status of your withdrawal request? How many pending withdrawal requests do you currently have in your account?
• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for KYC verification?

Hello good,

- My retirement status is:

I withdrew €450 and 8 days have passed since I requested this refund, without pressing the cancel withdrawal button...

I never had any success with this casino.

- I failed the KYC check

Buenas,

- el estado de mi retiro es :

de 450 € y pasaron 8 días desde que pedí este reintegro, sin tocar al botón cancelar la retirada ...

- nunca tuve éxito con este casino

- no he pasado para la revisión KYC

I already left the transaction ID above

Ya os dejé el id de transacción arriba

They finally paid, a week and a half late.

Por fin pagaron una semana y medio de retraso

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Minky22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika