Alawin Casino - Los retiros de los jugadores se retrasan.

Hello Guru: After reading complaints about the Alawin casino, I've decided to file a complaint myself, even though it hasn't been long, and let me explain:

On Tuesday, June 16th, I deposited €800 and started playing roulette.

Hopefully I won some money and since I had already met the wagering requirements, I decided to make some withdrawals.

On Wednesday, June 17th, I withdrew €500, on Thursday the 18th I withdrew €500, and on Friday the 19th I withdrew €400, and I could no longer withdraw any more because there can only be three pending withdrawals.

Since it's impossible to chat because it never opens, I wrote asking when they would process my request, and they replied saying 3 business days. When I tried to verify my account, a message appeared on the casino's website saying verification wasn't necessary.

Today, Monday the 22nd, the 3 business days for them to process my first withdrawal of €500 have already passed, but seeing that they are not processing it, I have written to them asking what is happening with this but I have not received a response and I have already said that it is impossible to enter the chat (something that I already communicated at the time).

If the maximum withdrawal amount allowed according to the terms and conditions is €7,000 per month, I mean, if they delay payments and only allow withdrawals of €500 per day, and you can only have 3 withdrawals, how can you possibly reach €7,000 in earnings in 1 month? It's impossible, judging by the numbers.

This complaint serves to ask Guru for help with this issue. I know it's only been a few days, but after seeing the reviews and complaints from other users, I've decided not to wait any longer and file this complaint because, at the moment, I don't trust this casino.

I am sending screenshots of the three withdrawals where it always says "under review" and you can also see the current balance as of today at 7pm Spain time which is €2300 that I cannot withdraw until the three withdrawals that I am attaching are pending processing.

Greetings and many thanks

Hola Guru : despues de leeer quejas sobre el casino Alawin he pensado poner una queja a pesar de haber pasado poco tiempo todavia y me explico:

El dia 16 de junio martes deposite 800 € y emepce a jugar a la ruleta.

Con suerte gane algun dinero y como ya habia cumplido los requisitos de apuesta, decidi hacer algunos retiros.

El miercoles dia 17 junio retiré 500 €, el jueves 18 retiré 500 € y elviernes 19 retiré 400 € y ya no se podia retirar mas porque solo puede haber tres retiros pendientes.

Como en el chat es imposible hablar porque nunca se abre , escribí diciendo que cuando procesaban y me contesaron diciendo que en 3 dias habiles . Cuando quise verificar mi cuenta sale un cartel en la web del casino diciendo que no hace falta la verificación

Hoy lunes dia 22 ya han pasado los 3 dias habiles para que me procesen el primer retiro de 500 € pero viendo que no lo procesan, les he escrito preguntando qué pasa con esto pero no he recibido respuesta y ya he dicho que en el chat es imposible entrar (algo que ya comuniqué en su dia).

Si solo se puede retirar segun los terminos y condiciones la cantidad de 7000 € al mes, quiero decir que si retrasan los pagos y no dejan retirar mas que 500 € al dia y solo se puede tener 3 retiros ¿ cómo se puede llegar a 7000 € de ganancias en 1 mes? haciendo cuentas es imposible.

Sirva la presente queja para pedirle a Guru me ayude con este tema y ya se que solo han pasado unos pocos dias pero viendo las reseñas y quejas de otros usuarios, he decidido no esperar más y poner la presente queja porque de momento no me da confianza este casino.

Mando pantallas de los tres retiros donde siempre dice " en revisión" y tambien pedeis ver el saldo actual a fecha de hoy a las 19 horas de Spain q1ue son 2300 € que no puedo retirar hasta tanto esten pendientes de procesar los tres retiros que os adjunto.

Un saludo y muchas gracias

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika