Alf Casino - El jugador exige un reembolso por un bono no procesado.

On November 28, 2025, I deposited €1500. I was promised a bonus, which was not granted. Despite multiple attempts, the live chat and customer support were unreachable.

AlfCasino does not possess a valid license and operates unethically. I was unable to receive a withdrawal or refund of my funds. The casino's behavior is misleading and unfair to players.

I request that casino.guru review, document, and assist me with my case, particularly regarding a refund or compensation. I have receipts and screenshots of the deposits and failed support requests.

Am 28.11.2025 habe ich 1500 € eingezahlt. Mir wurde ein Bonus zugesichert, der nicht gewährt wurde. Der Live-Chat und Kundensupport waren trotz mehrfacher Versuche nicht erreichbar.

AlfCasino besitzt keine gültige Lizenz und verhält sich unseriös. Ich konnte keine Auszahlung oder Rückerstattung meines Guthabens erhalten. Das Verhalten des Casinos ist irreführend und unfair gegenüber Spielern.

Ich bitte casino.guru, meinen Fall zu prüfen, zu dokumentieren und zu unterstützen, insbesondere bei der Frage einer Rückerstattung oder Entschädigung. Ich habe Belege und Screenshots zu den Einzahlungen und fehlgeschlagenen Supportanfragen.

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Dear Gangsthasl,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Alf Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Was this your first deposit at this casino, please?
• Have you engaged in any gameplay whatsoever?
• Could you please share a link to the bonus you are referring to?
• Do I understand correctly, that if the bonus was granted, you would have participated in a gameplay?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Gangsthasl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, they are abzcoke, €1500 was deposited.

I received no cashback even though I deposited with a cashback bonus.

Ja die sind abzcoke 1500€ eingezahlt

kein cashback obwohl mit cashback bonus eingezahlt habe trotzdem nichts bekommen

Dear Gangsthasl,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Gangsthasl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru