All Right Casino - Las ganancias del jugador fueron confiscadas.

The casino took away my winnings of 65,000 because they claim I have multiple accounts, but I only have one open and verified account

El casino me quito mis ganancias de 65 mil porq supuestamente tengo varias cuentas y solo tengo una sola abierta y verificada

Dear ronaldss0016,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with All Right Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you registered any accounts in this casino previously?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise when you have passed the verification in the casino?
• Have you played using only your devices exclusively?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I have not used any bonus or promotion, I have only one verified account and at home we are using this casino, my brother on his cell phone and I on mine. Yesterday I played again and to test it I made a withdrawal of 12 thousand in that same casino and if it arrived then why did they confiscate the 65 thousand from me?

No he usado ni bono ni promoción tengo una sola cuenta verificada y en mi casa estamos usando este casino mi hermano en su celular y yo en el mío ayer volví a jugar y para probar hice un retiro de 12 mil es ese mismo casino y si me llegó entonces xq el de 65 mil me lo confiscaro

Thanks for your reply.

Do I understand correctly the casino didn't close the account?

Were you allowed to deposit, play, and withdraw winnings afterward?

If I have deposited and withdrawn twice after they confiscated the 65 thousand

Si he depositado y retirado 2 veces después q me confiscaron los 65 mil

Thank you very much, ronaldss0016, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear ronaldss0016,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the All Right Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear All Right Casino,

Could you please provide detailed information about this case and outline the reasons why the player's winnings were confiscated?

Thank you in advance for your response!

Best Regards,

Kubo

I have already deposited and withdrawn several times from my casino account after they confiscated the balance of 65 thousand pesos. I do not know why they confiscated that amount, saying that I have several accounts, but they have let me withdraw smaller amounts.

Ya he depositado y retirado varias veces en mi cuenta del casino después q me confiscarán el saldo de 65 mil pesos no se porq ese monto me lo confiscaron disiendo q tengo varias cuentas pero si me han dejado retirar montos menores

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ronaldss0016,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo