AllySpin Casino - El jugador cree que el reintegro se ha retrasado.

Good day

My payout is supposed to be made within 3 business days. I keep getting put off.

Delay. Then too many payouts. And finally, they just apologize.

Please help

It's about 500€

Guten Tag

Meine Auszahlung soll innerhalb von 3 Werktagen erfolgen. Immer wieder werde ich vertröstet.

Verzögerung. Dann zu viele Auszahlungen. Und schließlich entschuldigen sie sich nur noch .

Bitte um Hilfe

Es geht um 500€

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

For days, I've been getting different replies, from deferments to the final phase, to the fact that no one has forwarded my messages. They wanted the payout ID, and nothing happened. Then there are problems again, and they keep telling me to be patient.

Please help

Seit Tagen kommen immer wieder andere antworten. . von Stundung über endphase. Bis hin zu das niemand meine Nachrichten weitergeleitet hat . Die wollte die ID der Auszahlung . Und nichts passiert. Dann wieder das Probleme gibt . Und immer das ich mich gedulden soll.

Bitte um Hilfe

They come with a technical problem. Then, my payout is in the final stages, then a day later, it's on hold. Then they tell me to be patient. It's always something else.

Please help

Sie kommen mit technische Problem. Dann ,meine Auszahlung ist in der Endphase,dann einen Tag später ,befindet sich in der Warteschleife. Dann kommt das man geduld haben soll. Immer wieder irgendwas .

Bitte um Hilfe

Now they're coming to me with technical problems. Every payout is processed manually. They're always making excuses... Allyspin is by far not reputable. Urgent help requested.

Jetzt komme. Sie mir mit technische Probleme. Jede Auszahlung wird manuell gemacht. Immer wieder Ausrede ... Allyspin ist mit Abstand unseriös. . Bitte um dringend Hilfe

please help urgently

bitte dringend um Hilfe

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

But how am I supposed to take a selfie? Of my ID and myself, with your website in the background? That's technically impossible. I'm just a smartphone user.

Please please please urgently for help

Aber bitte wie soll ich ein selfi machen. Von Ausweis und mich.und im Hintergrund ihre Webseite. Das ist technisch nicht möglich. Ich bin nur Smartphone Besitzer

Bitte bitte bitte dringend um Hilfe

I've submitted all the documents several times. They want my account history from weeks ago.

I gave it my all. They still didn't pay out.

Please please help

Ich habe mehrfach ,alle Unterlagen eingereicht . Sie wollen meinen Kontoverlauf von Wochen haben.

Habe ich alles gegeben. Trotzdem zahlen sie nicht aus .

Bitte bitte um Hilfe

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm whether you have provided all the requested documents?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I have successfully received the first payouts totaling €640.

Now it is the case that I have to provide documents after waiting 2 weeks.

I did this, but the verification is still not complete. I wanted to wait.

Something new keeps coming up. I hope you can help me.

Ich habe die erste Auszahlungen von insgesamt 640€ erfolgreich ausgezahlt bekommen .

Jetzt ist es so das ich Unterlagen nach 2 Wochen warten bereitstellen sollte.

Dies habe ich getan .die Verifizierung ist noch immer nicht abgeschlossen. Ich wollte warten.

Immer wieder kommt was neues. Ich hoffe sie können mir helfen

I have sent all the documents I have from my account. I am rejected. Please please please help me so I can get my money.

ichbhabe alle Unterlagen sie ich von meinem Konten habe gesendet .ich werde abgelehnt bitte bitte bitte helft mir das ich mein Geld bekomme bitte

And they still don't pay out. I've given them all the documents and they always reject me. It's impossible to get the money.

Und weiterhin zahlen sie nicht aus .habe alle Unterlagen denen gegeben .und immer werden sie abgelehnt.es ist unmöglich das Geld zu bekommen

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear mknipp4493,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player ´s withdrawals keep being rejected?

Thank you in advance for providing the information.

Dear mknipp4493,

Thank you for reaching out to us.

We are deeply sorry to hear about your frustration and disappointment and will do our best to find a solution.

We would kindly like to inform you that as for now your account is not yet verified.

Please check in your verification tap on the account and upload all missing documents in order to finalize the verification.

We can see that you uploaded yesterday new documents. Please be assured that we forwarded the review with high priority.

As soon as your account is verified your withdrawal requests will be processed.

We thank you for your understanding and cooperation.

Kind regards,

AllySpin Casino Team

Hello thank you for your answer

It's the case that they have all the necessary documents. It's clearly visible that these are my accounts.

I've already successfully verified myself at other casinos using these documents. But not at yours. They always reject my documents. It's clearly visible on my documents... they reject me again and again.

I also read on the Internet that it is impossible to get the money and the reviews are more than unsatisfactory.

I have been waiting for my money for 3 weeks. They have all the necessary documents.

Hallo danke für ihre Antwort

ist es so das sie alle erforderlichen Unterlagen haben. Wo klar zu erkennen ist das es meine Konten sind.

Ich habe bereits mit diesen Unterlagen mich erfolgreich bei anderen Casinos verifizieren können. Nur bei ihnen nicht .sie lehnen meine Unterlagen immer ab. Es ist auf meinen Unterlagen klar zu erkennen.. sie lehnen immer und immer wieder ab

Ich habe im Internet auch gelesen das es unmöglich ist das Geld zu bekommen die Rezension sind mehr als ungenügend .

Ich warte seit 3 Wochen auf mein Geld . Alle erforderlichen Dokumente haben sie

Hello thank you for wanting to help me

The casino allyspin does not understand that the deposit from revolut is

A so-called one-time credit card.

You want a transaction history

From this credit card

Which I don't have

My documents clearly show that I have paid with this credit card once

And from my current account at Sparkasse Dortmund

Do you also have exactly the right things?

As well as my bank card and all ID photos.

I did everything I could to make sure they saw that these were my accounts.

And still they don't want to pay out!!!!! Urgently ask for help

Hallo danke das sie mir helfen wollen 

Das Casino allyspin versteht nicht das die einzahlung von revolut ist 

Eine sogenannte einmal Kreditkarte.

Sie wollen eine Transaktion History 

Von dieser Kreditkarte 

Den ich nicht habe 

Anhand meiner Dokumente kann man klar erkennen daß ich mit dieser einmal Kreditkarte eingezahlt habe 

Und von meinem Girokonto der Sparkasse Dortmund 

Haben sie auch genau Sachen .

Sowie meine Konto Karte und sämtliche Ausweis Fotos .

Ich habe alles getan damit sie sehen das es meine Konten sind. 

Und trotzdem wollen sie nicht auszahlen !!!!! Bitte dringend um Hilfe 

Dear mknipp4493,

I understand this situation can be frustrating, but every casino has its own way of handling KYC.

From the documents you sent me, I can see the card number (although the quality isn’t great). If you also sent the same file to the casino in a PDF format where the details are clearly visible, that might help.

Another option could be to check the Revolut section with your card transaction history. Even if you used a one-time card, the details should still appear there.

Please let me know how it goes. Thank you!

Hello, thank you for your reply. I sent the casino all the documents I could, including the note that it was a one-time credit card. They keep rejecting it.

Hallo danke für ihre Antwort .ich habe den Casino alle mir möglichen Dokumente gesendet auch mit dem Hinweis das es eine einmal Kreditkarte ist . Die lehnen immer und immer wieder ab

Thank you mknipp4493 for the update.

Dear AllySpin Casino, can you please give us a reason why player´s documents keep being rejected? Is there anything he can do to have them accepted?

Again and again they are rejected today.

Although one of their employees said they would not be rejected. Hee ...

Immer wieder werden sie abgelehnt heute schon wieder .

Obwohl ein Mitarbeiter von denen gesagt hat sie werden nicht abgelehnt . Hiiillllfeeeeeeeee

I have sent the casino all the required documents. All data and payments are visible. Everything is clearly documented.

I've been fighting for my money for weeks.

They will never pay out .

Höchst Criminal Organization

Ich habe dem Casino alle erforderlichen Unterlagen gesendet . Alle Daten und zahlen sind ersichtlich . Alles ist klar dokumentiert .

Ich bin seit Wochen am kämpfen um mein Geld.

Sie werden niemals auszahlen .

Höchst Krimineller Verein

Dear mknipp4493,

Thank you for your reply.

We would kindly like to ask you to check your emails where we provided you information about which documents are still needed.

Please be informed that your previous documents were rejected as you send screenshots. Please provide the documents in an PDF format.

Thank you for your understanding.

Kind regards,

AllySpin Casino Team

Now all that's missing is exactly what I uploaded to them. It's exactly the same format that they accepted.

They refuse for 8 days and then suddenly they accept this exact document...

Please accept the other one now as well and complete my payout. Then everything will be fine. Thank you.

Jetzt fehlt nur noch exakt was ich ihnen noch hochgeladen habe. Genau das gleiche Format was sie akzeptiert haben .

Sie lehnen 8 Tage lang ab und dann auf einmal akzeptieren sie exakt dieses Dokument ..

Bitte akzeptieren sie jetzt auch das andere und machen meine Auszahlung fertig. Und dann ist alles ok .danke

How many times should I send it to them in PDF format? And I sent them photos, as requested. Should I send them the email where it says so?

Wie oft soll ich ihnen es noch im PDF Format schicken. Und als Fotos habe ich ihnen es geschickt alles es so verlangt worden war. Soll ich ihnen die Email senden wo das steht

After a few days, I think after 2 weeks, they started wanting documents.

Now you have accepted a document after rejecting exactly that document over and over again.

And now the other one will certainly be rejected too.

I'm starting to despair! There's only €500 available, but I'll never, ever, ever deposit at an online casino again.

I have learned that illegal gambling can be punishable by law.

Nach einigen Tagen glaube nach 2 Wochen fingen sie an Dokumente haben zu wollen .

Jetzt haben sie ein Dokument akzeptiert nach dem sie exakt dieses Dokument immer.und immer wieder abgelehnt haben .

Und jetzt wird das andere mit Sicherheit auch abgelehnt .

Ich bin langsam am verzweifeln .!!! Es gibt nur um 500€ aber ich werde nie nie nie wieder in einem online Casino einzahlen..

Man kann sich Strafbar machen des illogalem Glückspiel .habe ich erfahren

Dear AllySpin Casino,

can you please let us know if everything is fine, or there is something else, which can be done by the player?

Thank you

Dear mknipp4493,

Thank you for your reply.

We are sorry to hear about your frustration and understand your concern.

Please be informed that we are currently checking your documents and will send you an email in case further documents are still needed.

We thank you for your understanding and patience.

Kind regards,

AllySpin Casino Team

Dear allyspin Team

Thank you for your unhelpful answer.

The case

I have been uploading the same documents for many, many days and they have always been rejected.

Yesterday the first document was approved by both of them, even though it had been pending for eight days.

The last two documents were uploaded at the same time as every day. One is approved the other not

All documents I upload have the same formats.

How can all this still be possible?

I've been waiting for my money for 25 days; what they're doing is disgusting!

Best regards

Sehr geehrtes allyspin Team

Vielen Dank für ihre nicht hilfreiche antwort.

Der Fall

Ich lade seit vielen vielen Tagen immer die gleichen Dokumente hoch immer wurden werden sie abgelehnt .

Gestern wurde das erste Dokument von den beiden was sie verlangen genehmigt .obwohl es zuvor 8 Tage lang angelehnt worden ist .

Die beiden letzten Dokumente wurden gleichzeitig hochgeladen wir jeden Tag.eines ist genehmigt das andere nicht

Alle Dokumente die ich hochlade haben die gleichen Formate.

Wie kann das alles noch sein .

Ich warte seit 25 Tage auf mein Geld das ist unterirdisch was sie betreiben !

Mit freundlichen Grüßen

Supposedly, it's supposed to be done soon. It's all just lies and stalling again. ..

angeblich soll es bald erledigt sein. Alles wieder nur lügen und hinhalten ..

Dear mknipp4493,

Thank you for your reply.

We truly understand your frustration.

Please be assured that we do our best to speed up your verification process.

Your last document is currently under review and was already forwarded with high priority.

We will contact you as soon as possible with further updates.

We thank you for your understanding, cooperation and patience.

Kind regards,

AllySpin Casino Team

Thank you AllySpin Casino for the update!

Please keep us all informed how it is.

Thank you in advance

Hello allyspin and hello Martina

I have today 01.10.25 all required bank statements

The allyspin wanted to have submitted .

Now absolutely nothing should stand in the way of allyspin paying out

Today is exactly one month since I waited for my money.

The requested bank statements were re-uploaded one hour ago with the requested date.

Dear allyspin team, please finally pay out my money, thank you.

I remain with kind regards

Hallo allyspin und hallo Martina

Ich habe heute 01.10.25 alle erforderlichen Kontoauszüge

Die allyspin haben wollte eingereicht .

Jetzt sollte allyspin absolut nichts mehr im Wege stehen auszuzahlen

Es ist heute exakt 1 Monat das ich auf mein Geld warte.

Die angeforderten Kontoauszüge wurden vor eine Stunde neu hochgeladen mit den angeforderten Datum .

Sehr geehrtes allyspin Team bitte zahlen sie endlich mein Geld aus danke .

Ich verbleibe mit freundlichen Grüßen

Dear mknipp4493,

thank you very much for the update!

AllySpin Casino Team,

can you please let us know if the documents are sufficient enough?

Thank you so much in advance

They've finally approved my documents, apparently. Now they could actually pay me out. I asked, but now it's supposed to take a while again. This really can't be happening.

Sie haben nun endlich meine Dokumente anscheind genehmigt . Jetzt könnten sie eigentlich , auszahlen. Habe gefragt jetzt soll das wieder dauern. Sowas kann echt nicht sein.

Dear AllySpin Casino,

thank you for confirming the player, that the verification was a success. May I ask why do you think that withdrawing the money has to take a while as well?

Thank you for cooperation

I've actually just received the first payout from both of them. I'm curious to see how long the second one will take!

Ich habe jetzt tatsächlich die erste Auszahlung von beiden bekommen. Bin gespannt ,wie lange die zweite Dauert! .

Dear mknipp4493,

We are happy to inform you that your account has been successfully verified.

Please note that we forwarded your outstanding withdrawal request with priority and expect the finalization in the nearest time.

We thank you for your cooperation and understanding.

Kind regards,

AllySpin Casino Team

Hello allyspin and Guru

The account is verified.

A payout was made yesterday.

The other one of 300 € not

Although both were applied for at the same time.

Hallo allyspin und Guru

Das Konto ist Veriviezirt .

Eine Auszahlung wurde gestern gemacht .

Die andere von 300 € nicht

Obwohl diese beiden gleichzeitig beantragt wurde .

Great, received my payout today.

Finally .and successfully.

Super meine Auszahlung heute erhalten.

Abschließend .und erfolgreich.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mknipp4493,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina