AllySpin Casino - El retiro del jugador se ha retrasado.

Dear Casino Guru Team,

On May 26, 2025, I deposited €167 for a (300% up to €500) 1st casino welcome bonus.

Real money and bonuses are separate at this casino. After I lost my real money, I activated the €500 casino bonus.

After meeting all the wagering requirements, I was able to request a withdrawal of €3,579, which I would like to withdraw. I have currently requested three €500 withdrawals on May 27, 2025.

I contacted the casino by email on June 6, 2025, and asked why my withdrawals weren't being processed. I received a response telling me to be patient.

So far, the casino hasn't requested any documents for verification. My verification tab states that no verification is necessary.

Since I've been waiting for my withdrawal from the casino for 14 days now, I've decided to file a complaint. I hope they can help me resolve this case.

Thank you in advance,

Michael

Liebes Casino-Guru Team,

Am 26.5.2025 habe ich 167€ für einen (300% bis zu 500€) 1. Casino Willkommens Bonus eingezahlt.

Echtgeld und Bonus sind in diesem Casino voneinander getrennt. Nachdem ich mein Echtgeld verspielt hatte, habe ich den 500€ Casino Bonus aktiviert.

Nachdem ich alle Umsatzbedingungen erfüllt hatte, konnte ich 3579€ zur Auszahlung beantragen, die ich gerne auszahlen möchte. Aktuell habe ich 3x 500€ zur Auszahlung am 27.5.2025 beantragt.

Ich habe das Casino am 6.6.2025 per Email kontaktiert und gefragt, weshalb meine Auszahlungen nicht bearbeitet werden. Daraufhin habe ich die Antwort erhalten, das ich mich noch weiter gedulden soll.

Bisher wurden vom Casino keine Dokumente zur Verifizierung angefordert. In meinem Verifizierungstab steht, das keine Verifizierung notwendig ist.

Da ich nun schon 14 Tage auf meine Auszahlung vom Casino warte, habe ich mich dazu entschlossen, eine Beschwerde zu schreiben. Ich hoffe sie können mir weiterhelfen und den Fall lösen.

Vielen Dank im voraus,

Michael

Dear Popy71,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with AllySpin Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please share a link for the bonus you have utilized? 
• Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Popy71,

Thank you for reaching out to us.

We are very sorry about the delay and for any inconvenience that might have caused.

We are working with the relevant department in order to process your request in a timely manner.

As soon as with have un update we will let you know.

Best regards,

AllySpin Casino Team

Hello Katarina,

Regarding the questions:

Could you please share a link to the bonus you used?

The 300% up to 500€ Casino Welcome Bonus was used:

https://allyspin-1483.com/de/registration

Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?

Yes, I deposited with Jeton and have currently requested 3x €500 withdrawals with Jeton.

Could you please inform us about the current status of your withdrawal request?

The withdrawals have been requested for 14 days and have not been processed since then.

Is it marked as pending or processed in your casino account?

Pending

If possible, please post a screenshot of your withdrawal history here in this thread.

I can't upload the screenshot here on this page. I've tried several times. Could you please provide me with an email address so I can send you this screenshot of the payout history. Thank you!

kind regards,

Michael

Hallo Katarina,

Zu den Fragen:

Könnten Sie bitte einen Link zu dem Bonus teilen, den Sie genutzt haben?

genutzt wurde der 300% bis zu 500€ Casino Willkommens Bonus:

https://allyspin-1483.com/de/registration

Welche Zahlungsmethode haben Sie für die Auszahlung Ihrer Gewinne gewählt? War es dieselbe, die Sie für die Einzahlung verwendet haben?

Ja, ich habe mit Jeton eingezahlt und aktuell 3x 500€ mit Jeton zur Auszahlung beantragt.

Könnten Sie uns bitte über den aktuellen Status Ihrer Auszahlungsanfrage informieren?

die Auszahlungen sind seit 14 Tagen beantragt und seitdem nicht bearbeitet worden.

Ist sie in Ihrem Casino-Konto als ausstehend oder bearbeitet markiert?

Ausstehend

Wenn möglich, posten Sie bitte hier in diesem Thread einen Screenshot Ihres Auszahlungsverlaufs.

hier auf dieser Seite kann ich den Screenshot nicht hochladen. Ich habe es mehrmals versucht. Können sie mir bitte eine Emailadresse zur Verfügung stellen, dann kann ich ihnen diesen Screenshot von dem Auszahlungsverlauf senden. Vielen Dank!

lieben Gruß,

Michael

Dear Popy71,

I am happy to confirm that your withdrawals from 27/05, 30/05 and 02/06 have been processed, and the money have been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

You have currently one pending withdrawal to your account requested today, which will be processed in a timely manner.

If you have any further questions, please let us know.

Best regards,

AllySpin Casino Team

Dear AllySpin Casino,

thank you for your messages and interaction.

Dear Popy71,

thank you for your message. My email is katarina.d@casino.guru.

could you please advise if you have received your withdrawal?

Looking forward to your reply,

Katarina

Hello Katarina,

The casino has paid out 3x 500€ so far.

I will keep you updated on any further payouts from the casino.

kind regards,

Michael

Hallo Katarina,

das Casino hat bis jetzt 3x 500€ ausgezahlt.

Bei weiteren Auszahlungen seitens des Casinos halte ich sie mit Updates auf dem Laufenden.

lieben Gruß,

Michael

Dear Popy71,

I am happy to confirm that all your withdrawals apart from the newest one which was requested today, have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

You have currently one pending withdrawal to your account requested on 20/06, which will be processed in a timely manner.

If you have any further questions, please let us know.

Best regards,

AllySpin Casino Team

Thank you for the response, AllySpin Casino.

Dear Popy71,

could you please advise if you have received the payment?

Looking forward to your reply,

Katarina

Hello Katarina,

Everything has been paid out except for €579, which is still outstanding.

Kind regards,

Michael

Hallo Katarina,

bis auf 579€, die noch offen sind, wurde alles ausgezahlt.

freundliche Grüße,

Michael

Dear Popy71,

I am happy to confirm that the last two withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

You have currently no pending withdrawals to your account.

If you have any further questions, please let us know.

Best regards,

AllySpin Casino Team

Hello Katarina,

Everything has been paid out. Thank you for helping to resolve the case.

kind regards,

Michael

Hallo Katarina,

es wurde alles ausgezahlt. Vielen Dank für die Hilfe, den Fall zu lösen.

lieben Gruß,

Michael

Dear Popy71,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru