AllySpin Casino - La cuenta del jugador permanece bloqueada a pesar de las solicitudes.

Hello, after repeated requests, my allyspin account has still not been deleted and blocked. I don't want to play anymore, but I can't do that without being blocked.

Hallo, nach mehrmaliger Aufforderung wurde mein Konto bei allyspin noch immer nicht gelöscht und gesperrt. Ich möchte nicht mehr spielen aber das schaffe ich nicht ohne sperre

Dear Peppino0511,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru. 

Thank you very much in advance. 

Best regards,

Dominika

Hello, thanks for your reply. I've forwarded the email to you.

Hallo, danke für die Antwort. Die Mail habe ich ihnen weitergeleitet.

Dear Peppino0511, is this the only account closure request you sent to the casino?

Hello, no, I just submitted another question today. It was answered, but my account still hasn't been closed or blocked, despite my explicit request.

Hallo, nein erst heute habe ich wieder eine gestellt. Diese wurde auch beantwortet allerdings wurde mein Konto trotz ausdrücklichen Wunsch immernoch nicht geschlossen bzw gesperrt.

My account is still not blocked

Mein Konto ist immernoch nicht gesperrt

Dear Peppino0511, could you please specify the reason for closing your account?

Would you be so kind as to forward me the other account closure request that you sent to the casino? My email address is dominika.l@casino.guru.

Hello, after I wrote an email to the casino in question that I had filed a complaint with them, my account was finally closed

Hallo, nachdem ich besagtem Casino eine Mail geschrieben habe dass ich bei euch eine Beschwerde eingereicht habe würde mein Konto endlich geschlossen

Dear Peppino0511, thank you for the information provided.

Can we consider the case resolved?

Can they

Können sie ja

Dear Peppino0511,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru