AllySpin Casino - La retirada del jugador sigue retrasada.

I've tried to withdraw countless times, but it says I've exceeded the maximum limit. I've deleted cookies, I've tried incognito mode as they instructed, and they said they'd sort it out with the finance department, but nothing has happened. As I said, this has been going on for over 3 months.

He intentando retirar infinitas veces pero me dice que superó el límite máximo, he borrado cokkies, lo he hecho de modo incógnito como me piden ellos y quedaron de solucionar con el departamento financiero pero no pasa nada, esto como digo es hace más de 3 meses

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear patriciapob8,

• Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear patriciapob8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear:

1.- Yes, I have withdrawn funds from the casino before, months ago.

2. Could you confirm that you have passed the KYC verification? Yes, I confirm

3. Did you accumulate your winnings with or without an active bonus? Without a bonus

Estimado:

1.- si he retirado fondos anteriormente en el casino, hace meses

2.-Podría confirmar que ha superado la verificación KYC? Si confirmo

3.-¿Has acumulado tus ganancias con o sin un bono activo? Sin bono

Hello patriciapob8,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

OK, thanks a lot

Ok muchas gracias

Dear patriciapob8,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you so much

Muchas gracias

Dear patriciapob8,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player cannot withdraw her money?

Thank you in advance for providing the information.

Dear [Name], thank you very much, I will be waiting for your reply. It's 300,000 Chilean pesos that I can't withdraw.

Estimada muchas gracias quedo antenta, son $300.000 pesos chilenos los que no puedo sacar

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Allyspin Casino

Dear AllySpin Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

The problem is that they always tell me the same thing and I've been waiting for 5 months 🙁

El problema es que siempre me dicen lo mismo y llevo 5 meses esperando 🙁

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Allyspin Casino

Dear all,

Thank you for the patience.

We kindly inform you that after checking with relevant department there are no restrictions on the account , Please try to clean C&C and fully troubleshoot if the issue is still appears please provide us with Crypto wallet in order to manually withdraw your Funds.

Kind regards,

Allyspin Casino

Dear AllySpin Casino,

Thank you very much for sharing the wonderful news!

Dear patriciapob8,

Could you please check if you are able to make a withdrawal request on your own? I would greatly appreciate it if you could let me know.

Thank you in advance for your assistance.

Dear patriciapob8,

Thank you for your recent update!

I apologize for any inconvenience you may have experienced. Could you please resend your information to the casino so that they can process the withdrawal manually? Your assistance in this matter is greatly appreciated.

That's what they told me.

Eso me respondieron

Dear patriciapob8,

Could you please provide your crypto wallet address here for the casino?

I will mark your message as sensitive, so it will not be visible to the public.

Thank you very much in advance for your cooperation.

Dear all,

Thank you for the reply .

We kindly inform you we support only these CRP network types:

BTC

LTC

DOGE

ETH

USDC (ERC20)

Kind regards,

Allyspin Casino

Dear AllySpin Casino Team,

We would appreciate it if you could kindly confirm whether the documents submitted are sufficient to complete the patriciapob8´s verification process.

Please let us know at your earliest convenience.

Dear all,

Thank you for the reply.

The crypto address provided previously is invalid unfortunately.

Due to our strict, mandatory internal security protocols, we can only process payouts to crypto addresses that can be successfully verified on our system using our dedicated tool (Blockchair).

We cannot approve transfers to any address that fails this specific check.

To receive your Funds immediately, please send one new, valid, and Blockchair-verifiable address on one of these supported networks:

BTC (Bitcoin Network)

LTC (Litecoin Network)

DOGE (Dogecoin Network)ETH / USDC (ERC-20 Ethereum Network)

We look forward to receiving a compatible address to finalize the transaction.

Kind Regards,

Allyspin Casino

"only addresses verifiable by Blockchair"

That is NOT normal in any real cryptocurrency payment.

Blockchair does NOT verify addresses

It's just a public viewer (like a transaction "receipt")

Nobody needs to "approve" your address to pay you

What's probably happening

There are 2 common scenarios with this type of casino:

1. They waste your time

They ask you for directions

Then they change the requirements

Then they invent another condition

"solo direcciones verificables por Blockchair"

Eso NO es normal en ningún pago real de criptomonedas.

Blockchair NO verifica direcciones

Es solo un visor público (como una "boleta" de transacciones)

Nadie necesita "aprobar" tu dirección para pagarte

Qué está pasando probablemente

Hay 2 escenarios comunes con este tipo de casino:

1. Te hacen perder tiempo

Te piden direcciones

Luego cambian requisitos

Después inventan otra condición

Dear AllySpin Casino,

Please let me know, if this crypto address works for you. Thank you

Dear patriciapob8,

Thank you for the reply.

We kindly inform you that the address you provide is not valid.

Due to our strict, mandatory internal security protocols, we can only process payouts to crypto addresses that can be successfully verified on our system using our dedicated tool (Blockchair).

We cannot approve transfers to any address that fails this specific check.

To receive your Funds immediately, please send one new, valid, and Blockchair-verifiable address on one of these supported networks:

BTC (Bitcoin Network)

LTC (Litecoin Network)

DOGE (Dogecoin Network)ETH / USDC (ERC-20 Ethereum Network)

We look forward to receiving a compatible address to finalize the transaction.

Kind Regards,

Allyspin Casino

Dear AllySpin Casino, please let me know, if this crypto address works for you. Thank you

Dear all,

Thank you for the reply.

We would like to inform you that the address that you provide is invalid and not correct, as in the previous email we mention that the address need to be valid on (Blockchair).

Kind Regards,

Allyspin Casino

Dear AllySpin Casino,

Could you kindly inform me when the funds have been transferred to the player? Thank you for your assistance.

Dear patriciapob8,

Thank you for the reply.

We would like to inform you that the address that you provide is not valid on (Blockchair).

Kind Regards,

Allyspin Casino

Now yes

Ahora si

Dear patriciapob8,

Thank you for the reply.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Allyspin

Dear all,

Thank you for the patience.

We kindly inform you that the manual withdrawal of the player for the active balance is successfully completed.

Kind regards,

AllySpin Casino

Thank you AllySpin Casino for the good news!

Dear patriciapob8

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear patriciapob8,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina