AllySpin Casino - La retirada del jugador sigue retrasada.

I've tried to withdraw countless times, but it says I've exceeded the maximum limit. I've deleted cookies, I've tried incognito mode as they instructed, and they said they'd sort it out with the finance department, but nothing has happened. As I said, this has been going on for over 3 months.

He intentando retirar infinitas veces pero me dice que superó el límite máximo, he borrado cokkies, lo he hecho de modo incógnito como me piden ellos y quedaron de solucionar con el departamento financiero pero no pasa nada, esto como digo es hace más de 3 meses

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Dear patriciapob8,

• Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear patriciapob8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear:

1.- Yes, I have withdrawn funds from the casino before, months ago.

2. Could you confirm that you have passed the KYC verification? Yes, I confirm

3. Did you accumulate your winnings with or without an active bonus? Without a bonus

Estimado:

1.- si he retirado fondos anteriormente en el casino, hace meses

2.-Podría confirmar que ha superado la verificación KYC? Si confirmo

3.-¿Has acumulado tus ganancias con o sin un bono activo? Sin bono

Hello patriciapob8,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

OK, thanks a lot

Ok muchas gracias

Dear patriciapob8,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you so much

Muchas gracias

Dear patriciapob8,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite AllySpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player cannot withdraw her money?

Thank you in advance for providing the information.

Dear [Name], thank you very much, I will be waiting for your reply. It's 300,000 Chilean pesos that I can't withdraw.

Estimada muchas gracias quedo antenta, son $300.000 pesos chilenos los que no puedo sacar

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Allyspin Casino

Dear AllySpin Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.