AllySpin Casino - Se están cancelando las solicitudes de retiro de los jugadores.

Hello dear CasinoGuru team. I have the following problem. I deposited a lot of money at Allyspin and won some. I wanted to withdraw it, and from level 3 onwards, you can withdraw €800 per day. So I tried to withdraw €800, but I keep getting an email saying the withdrawal has been canceled. This happens every time I try to withdraw. I'm using the same method I used to deposit. The money is credited back to my player account. Support isn't helping me because it keeps crashing and I get kicked out of the chats. I'll gladly attach screenshots.

Hallöchen liebes CasinoGuru Team. Ich habe folgendes problem. Ich habe viel Geld bei Allyspin eingezahlt und sich was gewonnen. Das wollte ich jetzt auszahlen lassen und ab Level 3 kann man 800 Euro pro Tag auszahlen lassen. Also habe ich 800 euro auszahlen lassen wollen und bekomme dauernd eine Mail dass die Auszahlung storniert wurde. Das passiert jedesmal wenn ich das wieder auszahlen lassen will. Ich lasse es auf dem selben Weg auszahlen wie ich eingezahlt habe. Das geld wird meinem Spielerkonto wieder gutgeschrieben. Der Support bringt mich nicht weiter da es dauernd abstürzt und ich aus den chats fliege. Ich füge gerne Screenshots bei.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Peppino0511,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm if your account is fully verified?
• When did you register your account?
• Have you accumulated your winnings with or without an active bonus?
• Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

The problem is solved. Thank you.

Das Problem ist gelöst. Danke

The problem is not solved.

Problem ist doch nicht gelöst

Hello dear Casino Guru Team. I'm a gambling addict and had actually self-excluded from Allyspin. I was indeed banned, but the ban was lifted, and I lost all my money without requesting that the ban be lifted. Unfortunately, I no longer have the email address, as it happened in 2025, and the account suspension was also handled through you. I'm also receiving treatment for my gambling addiction. I would appreciate it if I could be reimbursed for my losses and if you could ensure that I'm banned from Allyspin again. Kind regards.

Hallo liebes casino Guru Team. Ich bin spielsüchtig und habe mich eigentlich bei allyspin sperren lassen. Ich war auch gesperrt aber die sperre ist aufgehoben und ich habe mein ganzes geld verloren ohne dass ich gefordert habe dass die sperre aufgehoben wird. Die e mial habe ich leider nicht mehr da es im Jahr 2025 war und die kontosperrung auch über euch lief. Ich bin auch in Behandlung wegen der spielsucht. Ich fände es gut wenn ich meine Verluste erstattet bekomme und sie dafür sorgen dass ich bei allyspin wieder gesperrt bin. Ganz liebe Grüße

Thank you for explaining the situation.

We can review your previous complaint to the casino. There is only one email that you forwarded and it only mention to block the account and no mention of the duration of the block. So the previous complaint cannot confirm if you did a self-exclusion or only an account closure.

To understand the current situation better, please answer the following questions.

• When did you register your account?
• Were you able to log into the same account, or did you create a new account?
• Could you please confirm if your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Did you reach out to customer support that you previously self-excluded? What is their response? Please forward all relevant correspondence with the casino to jean.s@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

Dear Peppino0511,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.