Amerio Casino - El jugador no puede acceder a las ganancias debido a problemas de cuenta.

I won a no deposit bonus, with this I made 1,755, upon completion I simply can not play anymore.And this is not the first time I contacted the support asked to wait.the bonus has a deadline to be fulfilled.

Unfortunately I only just realized that the casino is not licensed after several deposits.But since I saw that they respond I would like a solution.

Ganhei um bônus sem depósito,com isso fiz 1.755,ao concluir simplesmente não consigo mais jogar.E essa não é a primeira vez entrei em contato com o suporte pediu para aguardar.o bônus tem prazo para ser cumprido.

Infelizmente só agora vi que o Casino não é licenciado depois de vários depósitos.Mas como vi que eles respondem gostaria de uma solução.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Amerio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was the bonus activated, and when will it expire?
• Have you already started wagering the winnings?
• When was the last time you made a deposit in the casino?
• Could you please share a screenshot of any error you might be experiencing when trying to play?
• What response from casino support did you receive?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I contacted support, but the answer is that they are still checking the error.But the bonus expires on the 19th . I've always played although I haven't cashed out, every time I've won a bonus I've been able to bet on other games to fulfill the rollover but this time I can't

Entrei em contato com o suporte,mas a resposta é que ainda estão verificando o erro.Mas o bônus vence dia 19 . Sempre joguei apesar de não ter efetuado o saque,todas as vezes que ganhei bônus poderia apostar em outros jogos para cumprir o roloover mas desta vez não estou conseguindo 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear fabi232011,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas